Implementation Manager

[Company name], a B2B SMB in [sector] based in [city], [X] employees, [X] M€ ARR, is looking for an Implementation Manager to steer parallel new-customer implementations in [segment / region].

Mission

As Implementation Manager you steer [X] new-customer implementations in parallel [SMB / mid-market] in [region or segment], independently with clearly structured phases, documented milestones and an average time-to-value of [X] weeks. You report to the [Head of Customer Success / Head of Implementation / VP Customer].

Key responsibilities

• Steering parallel new-customer implementations (typically [6 to 12] projects in parallel) from kickoff to go-live and the first validated value proof.
• Running structured kickoff meetings with the executive sponsors and functional project leads on the customer side, with a clear phase definition and measurable exit criteria per phase.
• Translating technical concepts (API, data model, integration points) into business language and, conversely, functional requirements into technical specifications.
• Diagnosing and proactively escalating risk signals (milestone slip, stakeholder disengagement, a delayed data delivery) 2 to 4 weeks before they affect go-live.
• A structured handover to Customer Success after a validated go-live, with documented value proof and identified expansion hypotheses.
• Strict project hygiene: a weekly status update, documented decisions, a risk log per project.
• Structured feedback of recurring implementation frictions to [Product] with business context, and collaboration on tracking high-impact releases.
• Participation in weekly portfolio reviews and the monthly time-to-value review with structured data.

Profile

• Required: 3 to 7 years of experience in the implementation of B2B software, of which at least 2 years on an independently owned project portfolio; demonstrated time-to-value experience in a comparable segment; familiar with a project platform (Asana, Monday, Jira or comparable) and a CRM (HubSpot, Salesforce, Pipedrive); very good translation skill between technical and non-technical stakeholders.
• Desired: experience in B2B SaaS or a complex product with integration points to third-party systems; familiar with your customer segment (SMB / mid-market / enterprise); experience with a product at the end of the PMF phase, if your program is young; sector knowledge in [your sector].
• Disqualifying: experience exclusively in reactive customer support without a proactively steered project portfolio; or experience exclusively as a project manager in classic plant engineering or IT infrastructure without a software-product context; or no concrete example of a diagnosed and corrected implementation delay.

What we offer

• Gross annual compensation: fixed [50-75] k€ plus variable [7-13] k€ at OTE (85/15). The variable is indexed to time-to-value for new customers (percentage of accounts that go live on time) and post-onboarding CSAT. Details of the variable plan are shared in the interview.
• Model: [full-time, hybrid 2-3 days per week on-site, based in [city]].
• Probation period: 6 months (the statutory maximum under § 622 BGB).
• Benefits: [company pension, bike leasing, employee shares, vacation, home-office policy, a professional-development budget].
• Stack: [CRM, project platform, product-usage analytics, a customer-success platform, demo / video].