Customer Support Representative
Customer Support Representative salary data: P25, median, and P75 base pay, sourced.
Salary band
Base salary, gross annual
- 25th percentile
- €30,000
- Median
- €35,000
- 75th percentile
- €42,000
For reference: the statutory minimum wage in Germany has stood at €13.90 gross per hour since January 1, 2026 — roughly €2,410 gross a month for a full-time role at 40 hours/week. (BMAS: Mindestlohn steigt zum 1. Januar 2026 auf 13,90 Euro)
Gross fixed salary per year for an entry-level Customer Support Representative (0 to 3 years of experience) at a German B2B or B2C SMB. SaaS and tech scale-ups in Berlin, Munich and Hamburg trend upward (38-45 k€); classic e-commerce, telco or mail-order employers trend downward (28-33 k€). Profiles with a second language (English C1 plus at least French, NL or another at B2) typically sit 3-5 k€ above the median band. A small variable component (up to 5 % of the fixed), indexed to CSAT or first-response time, is possible but not standard.
Sources: Stepstone Gehaltsdaten Kundensupport / Customer Service Representative Deutschland 2026; Stepstone Gehaltsreport 2026; kununu Gehaltscheck Kundenberater / Kundensupport (Methodik: Selbstauskunft, als Kontrolle nutzen)