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Housekeeping Job Description

Writing a job description and found yourself questioning “what does a Housekeeper do exactly?” Don’t worry, we can help. A Housekeeper generally sees to the upkeep of guest's rooms and communal areas in a hotel, bed and breakfast or other place individuals may stay.

Scroll down for our free Housekeeping job ad template.

What is in a Housekeeping job description?

A Housekeeper is an efficient and skilled individual who specialises in cleaning and tidying rooms. They will dust and polish surfaces and mirrors, strip and remake beds, hoover and mop and restock toiletries. Alongside this, they will occasionally handle guest requests for more sheets, towels, pillows and other items.

Essential parts of a Housekeeper’s job description:

  • Housekeepers will often work in small groups, dividing areas between themselves and ensuring each room that needs to be cleaned is covered.
  • They will spend long periods working individually, attending to cleaning duties and ensuring toiletries and other items are well stocked.
  • Often, they will have designated equipment for their cleaning that they will be in charge of small maintenance of.
  • Typical employers include hotels, bed and breakfasts, hostels and similar establishments.

Interview questions available

Also see our Housekeeping interview questions

Housekeeping Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role

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If you’ve got fantastic attention to detail, can work quickly and efficiently and work just as well individually as you do in a team then we want to hear from you!

Here at [Company Name] we’re looking for a Housekeeper to join our dedicated team and help ensure our guest’s stay is as great as it could possibly be. You’ll be working among our housekeeping team to ensure each of our rooms is up to their expectations and ready for our guest’s check-in!

This means hoovering, mopping and dusting surfaces to a high standard, as well as restocking any toiletries. You’ll be a whizz at making beds and fluffing pillows, in order to maintain the highest levels of comfort and cleanliness possible.

Working alone is a huge part of this job, however, you and the housekeeping team will be in regular contact to ensure every task is completed.
Du hast ein scharfes Auge fürs Detail, kannst schnell und effizient arbeiten und bist sowohl individuell als auch im Team einsetzbar? Du hast Staubsauger, Wischer und anderes Zubehör fest im Griff und liebst es, für Sauberkeit und Komfort für unsere Gäste zu sorgen? Dann wollen wir von dir hören!

Hier bei [Name des Unternehmens] suchen wir einen Housekeeper (m/w/d), der unser engagiertes Team verstärkt und den Aufenthalt unserer Gäste so angenehm wie möglich macht. Mit viel Engagement stellst du sicher, dass jedes unserer Zimmer unseren hohen Qualitätsstandards entspricht, dass alle Toilettenartikel ausreichend vorhanden und unsere Zimmer für den Check-in unserer Gäste bereit sind!

Klingt nach dir? Dann bewirb dich jetzt!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Housekeeping Responsibilities

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Remember these responsibilities are just a draft for your Housekeeping role. Some of these might not be applicable to your Housekeeping position, while you may have extra responsibilities that we haven’t included. So, it’s important to edit this draft text to match your role.

• Communicating and sharing/delegating responsibilities with the rest of the housekeeping team.
• Performing detailed housekeeping routines in necessary guest rooms.
• Maintaining a high level of cleanliness in common areas e.g. corridors.
• Providing guests with extra towels, toiletries or coffee/tea sachets when needed.
• Restocking minifridges in rooms.
• Reporting on stock levels in supply cupboards.
• Transporting bed linen and towels to laundry areas.
• Notifying management of any damages in guest rooms.
• Basic maintenance on any room equipment.
• Reporting any health or safety concerns in the hotel.
Denken Sie daran, dass diese Aufgaben nur ein grober Leitfaden für die Funktion im Housekeeping sind. Bitte passen Sie diesen Textentwurf entsprechend der individuellen Verantwortlichkeiten des neuen Teammitglieds an.

• Du kommunizierst und teilst bzw. delegierst Aufgaben mit dem Housekeeping-Team.
• Du führst gründliche Reinigungsarbeiten in den erforderlichen Gästezimmern durch.
• Du sorgst für ein hohes Maß an Sauberkeit in den Gemeinschaftsbereichen, z. B. in den Fluren.
• Du versorgst die Gäste bei Bedarf mit zusätzlichen Handtüchern, Toilettenartikeln oder Kaffee/Teebeuteln.
• Du füllst unsere Minibars in den Zimmern auf.
• Du berichtest über die Bestände in den Vorratsschränken.
• Du beförderst gebrauchte Bettwäsche und Handtücher in die Waschräume.
• Du benachrichtigst das Hotelmanagement über alle Schäden in den Zimmern.
• Du führst grundlegende Wartungsarbeiten an der Zimmerausstattung durch.
• Du meldest Gesundheits- und Sicherheitsprobleme im Hotel.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Housekeeping Requirements

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Please note, it is a good idea to double-check and edit the below points, as they are just examples for a Housekeeper role. You may require extra factors from your hire that we haven’t included.

• Excellent attention to detail.
• Great problem-solving ability.
• Ability to stay motivated when working alone.
• Decent communication skills.
• Ability to work on feet for extended periods.
• Experience working in a housekeeping role is a bonus.
• Ability to carry/transport cleaning equipment.
• Reporting/stock-taking ability.
Bitte beachten Sie, dass es eine gute Idee ist, die folgenden Punkte zu überprüfen und zu bearbeiten, da sie nur Beispiele für die Rolle des Housekeepers sind. Möglicherweise benötigen Sie zusätzliche Kriterien, die wir nicht aufgeführt haben.

• Du hast ein scharfes Auge für Details.
• Du bringst hervorragende Problemlösungsfähigkeiten mit.
• Du bleibst auch bei Einzelarbeit motiviert und engagiert.
• Du besitzt gute Kommunikationsfähigkeiten.
• Du bist körperlich belastbar und fähig, über längere Zeiträume auf den Beinen zu sein und Reinigungsgeräte zu tragen/transportieren.
• Du bringst idealerweise Erfahrung in der Raumpflege mit.
• Du bist erfahren in der Berichterstattung/Bestandsaufnahme.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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