Operations Manager

[Company name], an SMB in [industry] based in [city], [X] employees, [X] M€ revenue, is looking for an Operations Manager to steer the cross-functional operation with a focus on [RevOps / FinOps / PeopleOps / cross-functional].

Your role

As Operations Manager you steer the cross-functional operation of the company (processes, tools, strategic suppliers, structuring projects) with a focus on [RevOps / FinOps / PeopleOps / cross-functional] for a workforce of [30-200] growing employees. You report to [management / COO / finance lead] and work in close partnership with the owners of the functions (Sales, Engineering, Finance, HR).

Key responsibilities

• Design and steer the key cross-functional processes (procurement, expenses, onboarding, reporting) in partnership with the functions concerned, from diagnosis to rollout and indicator tracking.
• Audit and steer the operational SaaS stack: tool selection, contract negotiation, tracking of real usage, identification of duplicates and underuse.
• Steer the company's strategic suppliers (beyond the pure office): IT, accounting, HR, legal and ad-hoc consulting providers. Contract audit, renegotiation of renewals, selection of new providers.
• [If RevOps focus] Guarantee CRM reliability, run a weekly forecast cadence with Sales, structure Sales / Marketing / Customer Success alignment.
• [If FinOps focus] Steer the monthly financial reporting calendar, track budget per function, optimize SaaS stack costs, structure the procurement process.
• [If PeopleOps focus] Structure onboarding and offboarding, roll out HR-light tooling (Personio, HRWorks, Factorial, Lucca), run the calendar of performance reviews and feedback.
• Build and maintain a calendar of recurring operational obligations (contract renewals, filings, budget deadlines) and flag sensitive topics in time.
• Run an operational steering cadence: a weekly review with management, a monthly cross-functional review with the owners of the functions.

Profile

• Required: 5-10 years of operational experience at an SMB or scale-up with 30-200 employees; a proven ability to run a cross-functional structuring project end to end (scoping, design, rollout, measurement); mastery of at least one tool per key category (CRM, expenses, HR-light, document management).
• Desired: specialization in the expected focus area (RevOps, FinOps or PeopleOps); experience at a fast-growing scale-up (transition from 30 to 100+ employees); prior experience in operational consulting (Goetzpartners, PRIMA Consulting or comparable), followed by at least 3 years of internal experience.
• Disqualifying: no internal operational experience (100 % consulting profile); ex-COO seniority from a structure 5x larger than the target SMB; rejection of modern tools or a pure execution stance with no ability to make cross-functional trade-offs; instability (several 12-month stints in a row).

What we offer

• Gross annual compensation: fixed [50-75] k€ depending on experience and perimeter. No structural variable component; a possible annual bonus of 5-10 % on OKR attainment depending on company practice.
• Model: [full-time, hybrid 2-3 days / week on-site, based in city].
• Benefits: [company pension, job ticket or bike leasing, meal allowance, vacation days, home-office policy, professional development budget].
• Stack: [CRM, expense tool, HR-light tool, accounting, BI if applicable].