Dispatcher

[Company name], a freight and logistics SMB based in [city], [X] employees, [X] trucks, is looking for a Dispatcher for the operational steering of route planning with a focus on [local haulage / long-haul / mixed] in the [regional / DACH / Europe] radius.

Your mission

As a Dispatcher you run route planning and driver dispatch for a fleet of [20-200] vehicles with shipment type [groupage / part load / full load / temperature-controlled / ADR dangerous goods] in the [regional, national or European] radius. You are the central interface between drivers, customers and freight-operations management and report to [freight-operations management / branch management / COO] in close partnership with warehouse management, accounting and sales.

Key responsibilities

• Daily dispatch for [X] trucks and [X] drivers: route planning, loading planning, shift and break planning respecting driving and rest times under EC Regulation 561/2006 and the Drivers' Working Hours Act.
• Real-time steering of running routes: disruption management (breakdown, traffic, weather, customer rescheduling), re-dispatch, communication to drivers and customers, escalation to freight-operations management in critical situations.
• Read out and analyze the driver cards and tachograph mass memory on a regular cadence (driver card every 28 days, mass memory every 90 days) with [TIScan, Tachoscan, VDO Fleet or comparable software]; escalate violations with a documented action.
• Steer utilization and empty kilometers: systematic return-load search via [TimoCom, Trans.eu or other freight exchanges], route pairing for regular customers, monthly reporting of route metrics to freight-operations management.
• Customer communication in day-to-day business: confirming orders, clarifying time slots and special requirements, transparent information on disruptions, proposing alternatives at bottlenecks.
• [If the focus is international transport] Observe the EU Mobility Package and the posting directive on cross-border routes with correct registration via IMI and observance of the cabotage rules.
• [If the focus is ADR dangerous goods] Ensure dangerous-goods compliance: driver ADR licenses, accompanying papers, written instructions, transport-unit equipment in coordination with the dangerous-goods safety adviser.

Profile

• Required: 2 to 8 years of experience in truck dispatch or a route-planning role at a German freight or logistics SMB; a proven command of driving and rest times under EC Regulation 561/2006 and the Drivers' Working Hours Act; command of at least one common TMS (Transics, Soloplan CarLo, ABACUS, Active-Logistics or comparable); calm and structured communication under stress.
• Desired: experience with freight exchanges (TimoCom, Trans.eu), telematics steering (Webfleet, VDO, Continental), the DATEV accounting interface, English skills for international routes, the ADR license 1.3 for dangerous-goods dispatch, experience in temperature-controlled transport or heavy and special transport.
• Disqualifying: purely administrative back-office experience without real-time route control; pure warehouse-management experience without truck dispatch; a lack of familiarity with driving and rest times; a harsh command style toward drivers (a retention risk in a driver-shortage market); instability (several 9-month stints in a row without a reason for the sector change).

What we offer

• Gross annual compensation: fixed [35-55] k€ depending on experience and fleet size, plus shift and night allowances under [a collective agreement or works agreement]. No structural variable sales component; a possible annual bonus on route-efficiency or compliance targets per company practice.
• Model: [full-time, on-site, shift work per plan; a typical early shift 5 a.m.-1:30 p.m. or late shift 1 p.m.-9:30 p.m., occasional weekend on-call standby].
• Benefits: [shift and night allowances under § 3b EStG, company pension, a job ticket or fuel voucher, a meal subsidy, vacation days, a professional-development budget for TMS training or the ADR license].
• Stack: [TMS, telematics, freight-exchange connection, driver-card read-out, accounting integration with DATEV or Lexware, customer track-and-trace].