Call Center Agent — Job Description & Salary in Germany
Call Center Agent salary data: P25, median, and P75 base pay, sourced.
Salary band
Base salary, gross annual
- 25th percentile
- €25,200
- Median
- €29,300
- 75th percentile
- €34,100
For reference: the statutory minimum wage in Germany has stood at €13.90 gross per hour since January 1, 2026 — roughly €2,410 gross a month for a full-time role at 40 hours/week. (BMAS: Mindestlohn steigt zum 1. Januar 2026 auf 13,90 Euro)
Gross fixed salary per year for an entry-level Call Center Agent (0 to 2 years of experience) in a German customer-service or sales call center, inbound and outbound combined. Stepstone's figures for the job title Call Center Agent put the range at €25,200 to €34,100 (median €29,300), noticeably below the separate figures for the related titles Kundenberater/in Outbound (Outbound Customer Advisor) and Kundenberater/in inbound (Inbound Customer Advisor), each with a median of roughly €32,300 to €32,700. The German market doesn't use the two job titles consistently: Kundenberater:in reads as a more consultative role in job ads and is paid somewhat more as a result, even though the day-to-day work is often identical. Outbound work often carries a commission on appointments or closed deals in practice, but no consistent percentage or fixed OTE structure is verifiable enough across the market to put a number on here. Outsourced call centers serving multiple clients tend to sit toward the bottom of the range; in-house teams with direct brand contact tend toward the top. The low end sits below the statutory minimum wage annualized to full-time (see the Salary tab): Stepstone's dataset spans both full-time and part-time postings, and this role — as noted in the job description tab (model: full-time / part-time) — is also filled part-time. For an actual full-time position, the minimum wage still applies as the floor.
Sources: Stepstone salary data: Call Center Agent, Germany 2026; Stepstone salary data: Kundenberater/in Outbound, Germany 2026; Stepstone salary data: Kundenberater/in inbound, Germany 2026; Stepstone Salary Report 2026
Updated