Customer Support Specialist

Salary band

Base salary, gross annual

25th percentile

€33,000

Median

€39,000

75th percentile

€48,000

For reference: the statutory minimum wage in Germany has stood at €13.90 gross per hour since January 1, 2026 — roughly €2,410 gross a month for a full-time role at 40 hours/week. (BMAS: Mindestlohn steigt zum 1. Januar 2026 auf 13,90 Euro)

Gross fixed salary per year for a mid-level Customer Support Representative (3 to 6 years of experience, often carrying the title Customer Support Specialist) at a German B2B or B2C SMB. German salary aggregators (Stepstone, gehalt.de) show the general Kundenberater and Kundenservice population clustering close to the entry band; a clear step-up only appears at senior level, so the figures below interpolate between the grounded entry and senior bands on that basis. SaaS and tech scale-ups in Berlin, Munich and Hamburg trend upward; classic e-commerce, telco or mail-order employers trend downward. A second language (English C1 plus French, Dutch or another at B2) and early ownership of escalations or onboarding of new hires pull the band upward. [TODO: source] No German salary aggregator checked isolates a distinct mid-level (3 to 6 years) figure for this role; treat the median as a defensible estimate pending a dedicated data point.

Sources: Stepstone Gehaltsdaten Kundenberater/in Deutschland 2026; Stepstone Gehaltsreport 2026