A Customer Support Specialist is one of the main points of contact for your customers. They educate the customer on how the product works, answer any product-specific questions the customer may have, and they’ll help resolve any further product issues where needed.
Essential parts of a Customer Support Specialist’s job description:
- Customer Support Specialists will help your customer understand and use your product
- They work with individuals across the business, especially within the Product, IT, and Customer Support departments
- You can find Customer Support Specialists in most industries and company sizes, although more commonly in medium-to-large businesses
- The Customer Support Specialist needs to be customer-centric, product-savvy, and a strong communicator