We will be happy to help you define a new account owner. Please proceed as follows:
- Make sure the new account owner is registered as a Team member.
- Contact us via Customer Care Chat.
In case the future account owner is not yet registered, please follow these steps:
- Invite the respective team member to JOIN with his/her company mail address. This is done under Settings > Team > Invite Members. The new team member will then receive an email to activate the account.
- You can check the status of the invitation under “Pending”. The invitation needs to be accepted and the account to be activated before the ownership rights can be assigned.
- As soon as the setup of the employee account is completed, please contact us via Customer Care Chat.
We will then assign the account ownership rights to the new owner for you. User accounts that are no longer used can afterwards be deleted via the cross symbol on the right.