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In our FAQ section, you can find all the information you’re looking for.
We’re happy to help.

General questions

Even though it sounds almost too good to be true: JOIN is completely free, there are 

  • no hidden costs,
  • no registration fees, and
  • no referral fees.

As an option, we offer various paid premium products that help you achieve an even greater outreach and find qualified candidates even faster. You can find an overview of the paid portals in the following article.

The password field is required for applying for a job and logging in to your JOIN account to manage and check the status of your applications with each employer — easy and neatly arranged in your dashboard.

Creating a password for your JOIN account

If you are applying for a job via JOIN for the first time, create a password. This is the password you will use in the future when applying for other jobs, and to access you JOIN application dashboard.

Applying for a job with an existing JOIN account

If you have already applied for a job hosted by JOIN before, the system will recognize your email address and will promptly ask you to enter your existing password. Without your password, the application cannot be sent.

If you don't remember your JOIN password, here you can reset it.

Using JOIN, you get an optimized career site hosted on a JOIN subdomain. The subdomain is based on the company name in the email address you used for signing up to JOIN (john-doe@company-name.com). 

If your sign-up email address did not contain the actual company name or the company name changed, your JOIN subdomain can of course be adjusted.

We will realize the adjustment of your subdomain for you.

In this case, please contact us via Customer Care Chat, and we will adapt your subdomain immediately.

If a submitted application in your dashboard appears with a “Not A Fit” badge, this means, that the employer has viewed your application and has decided to not involve you any further in the current hiring process. The reason for this rejection may vary.

For more detailed information, please contact the company that rejected your application directly.

Not right now, but this is planned for an upcoming release.

For now, candidates that first applied over a third party, i.e., via Indeed Apply, will have to go through the existing password creation flow.

Your email address changed? At the moment, the only way to adjust your email address in JOIN is creating a new employee account and — in case you are the account owner — transferring the ownership rights of your company account to it.

Sounds complicated? Don’t worry, it can be done quite easily:

You will find all your JOIN invoices digitized in a central location in the Company settings area of your dashboard. To view them, please proceed as follows:

  1. Click Settings on the left of your dashboard.
  2. Select “Billing”.

Here you finally have the possibility to view, download or print your billing documents for both Premium Job Ads and Subscriptions.

To log in with Magic Link, you will receive an email from [email protected] in your email inbox.

This usually happens very quickly, otherwise please check out our troubleshooting FAQ for receiving the Magic Link email.

Usually, the Magic Link email will arrive very quickly. In case of trouble receiving the email, please proceed as follows:

  • Check your spam folder for an email from [email protected].
  • Add (or ask your email provider to add) our sending domain (join.com) to your email contact list and try again.
  • Contact JOIN support.

You have forgotten your login password for your JOIN account? Don't panic, luckily your password for JOIN can be reset quite easily.

To reset your password:

  1. Click on the following Link or email us at [email protected] with the email address that you use on JOIN.
  2. We will send you a link to reset your password within 24 hours.


Please keep in mind that your password is case-sensitive. Before resetting the password, please make sure that Caps Lock is not activated.

JOIN's Magic Link can only be received via email. If you lost access to your email inbox, please contact your email provider (e.g., Gmail or Yahoo) for account recovery.

In case of trouble receiving the Magic Link, please refer to our FAQ about the Magic Link receipt.

You prefer to pay by invoice instead of credit card? Please contact us via the Customer Care Chat.

We will then check whether we can offer you the desired payment option.

The quality of the job advertisements published via JOIN is our highest priority. For this reason, we carefully verify each company before we activate it to our platform.

If you receive an email stating that your account could not be verified, we may need more information from you in order to activate the account.

For completing the approval, please email [email protected], briefly describing the situation. We will then as soon as possible inform you by e-mail which information is still required for your verification.

As soon as we received the required information, we will review your company again and approve your account.

Build Build related

We are constantly adding further postcodes. From time to time, however, it may happen that a postcode has not yet been entered into the system.

If the postcode you entered is not yet linked to the correct location, please contact the Customer Care Chat — we will then enter the postcode into our system immediately.

Promote Promote related

We are happy to see you are interested in JOIN premium ads. Unfortunately, we can not make a general indication of price at this point, since our prices depend on several factors like platform and/or scope of services.

However, we will be glad to assist you in finding the most suitable platform for your premium job ad. Please make an appointment with one of our Customer Care Specialists:

Book an appointment

We look forward to hearing you!

After booking a premium ad, it can take up to 2 working days (48 hours) — depending on the platform — until the job ad is published.

If your booking is older than 2 working days and the ad has not yet been published, please contact us at [email protected] or via chat. We will give you feedback as soon as possible.

Usually, the free publication of your job ad with JOIN happens within 24 hours. However, depending on the platform and time (working day or weekend), it may take a little longer in some cases.

If there is still no publication after 48 hours, please contact us via Customer Care Chat. We will then check the case immediately and get back to you.

Sometimes it may happen that job advertisements you have already archived in JOIN are still visible on a job board, in social media or on a similar platform. This can have different reasons and requires different approaches to solving the problem.

You can, however, find out whether the problem is caused by JOIN within a few moments — by means of a quick and simple trick:

Click “Apply now”. If you get redirected to a page other than JOIN at this point, it means that the job advertisement was not published by us, but crawled by a third party. In this case, please refer to the respective platform.

In case you discovered the archived job ad on LinkedIn, we can send you instructions via email on how to stop the crawling there. Please email us at [email protected].

Integrations with other software solutions

Do you prefer to manage your candidates in Workable? Good news: JOIN and Workable can be integrated with each other with just a few clicks.

Just follow these steps:

  1. Navigate to Settings > Integrations.
  2. Click Workable on the overview page.
  3. Click the "Connect Workable" button in the centre of the page.
  4. Sign in to Lever and click "Accept" to grant JOIN access as required.

JOIN will enable the integration and notify you once it is ready. Please allow up to one full working day.

You would like to integrate JOIN with Factorial? To combine Factorial and JOIN, please follow these steps:

  1. Navigate to Settings > Integrations.
  2. Click Factorial HR on the overview page and "Connect Factorial HR" in the centre of the page.
  3. Sign in to Factorial.
  4. Click "Accept" to grant JOIN access as required.
Once your integration has been activated, you will find a green tick icon on your dashboard.

Please test if your integration is working properly.


Legal questions

The topic of data protection is becoming increasingly important, and JOIN assigns the highest priority to this issue.

You have some questions about data protection at JOIN? 

Most questions can most probably be answered within our Data Privacy Policy, where you can find everything important on the subject of data protection. 

If you have any further questions, please send them to [email protected].

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