A Call Centre Agent is a customer service expert who will work in the call centre for a company, answering calls, making calls, and generally overseeing the calls for a business.
Essential parts of a Call Centre Agent’s job description:
- Call Centre Agents will work closely with sales teams and other customer service roles to ensure they have all the information needed to deal with customer requests or sales calls.
- They will sometimes work from a script to ensure they can correctly relay difficult information to customers or clients.
- Call Centre Agents can either specialise in a certain industry or even department of a company, or can hold more generalised knowledge.
- This role is a huge part of any company with a focus on customer service or sales, especially e-commerce companies.