It’s difficult to write a job ad that attracts the best talent for a position, especially if you’re not completely sure about the specific requirements and responsibilities for the job. Can you differentiate between a Customer Support Specialist, a Customer Success Manager, and a Relationship Manager? What about a Receptionist or IT Helpdesk Technician? Learn the differences so you can create a more powerful and effective ad for your job.
In short, a Customer Support Specialist helps the customer understand and use the product, a Customer Success Manager helps them maximise their potential, while the Relationship Manager maintains and establishes strong customer relations. A Receptionist greets customers and an IT Helpdesk Technician fixes their technical issues.