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Travel Agency Manager Job Description

Are you asking yourself, what is a Travel Agency Manager? A Travel Agency Manager is in charge of leading your travel agency, and they will manage your team of Travel Agents on site.

Scroll down for our free Travel Agency Manager job ad template.

What is in a Travel Agency Manager's Job Description?

A Travel Agency Manager oversees the daily operations of your travel agency. They ensure the successful and efficient operation of your agency and are in charge of managing the team in the store. Their main goal is to facilitate the growth (both in size and revenue) of your travel agency.

Essential parts of a Travel Agency Manager’s job description:

  • The Travel Agency Manager is responsible for the day-to-day operations of your agency and should therefore be an excellent team leader.
  • Travel Agency Managers need to be strategic and analytical, as they are in charge of finding ways to ensure the business remains profitable and grows further.
  • A great Travel Agency Manager should also be an excellent salesperson, as they will have to negotiate deals and commissions with travel partners.
  • The specific responsibilities and requirements of a Travel Agency Manager may vary significantly depending on the size of the travel agency and the team they will manage.

Travel Agency Manager Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role

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We are looking for an experienced Travel Agency Manager to take over the lead of our travel agency in [Company Location]. You will be responsible for the daily operations of the agency and manage a small yet dedicated team of passionate travel experts. Together with the team, you will take our agency to the next level.

To be successful in this role, you need to have excellent management and communication skills. Your mindset is strategic and analytical, as well as both sales and customer-driven. You know what our customers want and how to best sell it to them. Your organised and structured way of working further ensure our processes are optimised for maximum efficiency and, ultimately, profitability.

Do you fit this Travel Agency Manager job description? Then don’t wait any longer and apply with us today!
Du verfügst über ausgezeichnete Management- und Kommunikationsfähigkeiten? Du kannst sowohl strategisch und analytisch, als auch vertriebs- und kundenorientiert denken? Du weißt, was unsere Kunden wollen und wie du es ihnen am besten verkaufen kannst? Dann suchen wir dich!

Wir suchen einen erfahrenen Manager für unser Reisebüro in [Unternehmensstandort]. Als Reisebüroleiter (m/w/d) wirst du für den täglichen Betrieb des Büros verantwortlich sein und ein kleines, aber engagiertes Team von leidenschaftlichen Reiseexperten leiten. Durch deine organisierte und strukturierte Arbeitsweise stellst du sicher, dass unsere Prozesse für maximale Effizienz und Rentabilität optimiert werden und bringst unser Unternehmen gemeinsam mit deinem Team ein Level weiter.

Diese Stellenbeschreibung passt zu dir? Dann bewirb dich noch heute bei uns!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Travel Agency Manager Responsibilities

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Remember these are example responsibilities, not all of these will be relevant to your specific Travel Agency Manager job ad. Please edit the text to match your company’s needs.

• Create and implement a business plan and strategy for our agency based on pre-discussed KPIs (number of sales, average spend, customer footfall, etc.)
• Set targets and objectives for both the agency as a whole as well as individual team members
• Actively find ways to better promote our agency to increase our customer base and footfall on site
• Find ways to both monitor and improve customer satisfaction rates
• Negotiate pricing and commission models with external stakeholders and partner travel companies
• Report progress and present store statistics to our board of directors on a regular basis (e.g. quarterly)
• Revise and optimise store policies and procedures to maximise efficiency and profitability
• Lead the team and guide, assist, and support where necessary to ensure great employee satisfaction and retention
Denken Sie daran, dass es sich hier um Beispielaufgaben handelt, die nicht alle für Ihre spezifische Stellenanzeige relevant sein werden. Bitte passen Sie den Text an die Bedürfnisse Ihres Unternehmens an.

• Du erstellst und implementierst einen Geschäftsplan und eine Strategie für unser Reisebüro auf der Grundlage vorher besprochener KPIs (Anzahl der Verkäufe, durchschnittliche Ausgaben, Kundenfrequenz usw.).
• Du setzt Ziele und Vorgaben für die Reiseagentur als Ganzes und für die einzelnen Teammitglieder.
• Du suchst und identifizierst proaktiv Möglichkeiten, unsere Organisation besser zu vermarkten, um unseren Kundenstamm und die Kundenfrequenz vor Ort zu erhöhen.
• Du findest Möglichkeiten zur Kontrolle und Verbesserung der Kundenzufriedenheit.
• Du handelst Preis- und Provisionsmodelle mit externen Interessengruppen und Partner-Reiseunternehmen aus.
• Du erstattest regelmäßig (z. B. vierteljährlich) Bericht über die Fortschritte und präsentierst dem Vorstand die Geschäftsstatistiken.
• Du überarbeitest und optimierst die Richtlinien und Prozesse der Filiale(n), um die Effizienz und Rentabilität zu maximieren.
• Du führst das Team und leitest, hilfst und unterstützt es, um eine hohe Mitarbeiterzufriedenheit und -bindung zu gewährleisten.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Travel Agency Manager Requirements

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Remember these are example requirements, not all of these will be relevant to your specific Travel Agency Manager job description. Please edit the text to match your company’s needs.

• Degree in Management, Business Studies, or related field
• At least 5 years of experience running a travel agency or store and managing a team
• Highly analytical and strategic mindset
• Incredibly organised and structured in your working
• Excellent interpersonal skills
• Ability to clearly communicate and present store progress to our board of directors
• Expert at sales and a strong negotiator
• Good working knowledge of marketing techniques is highly preferred; you need to find ways to market our business better!
Denken Sie daran, dass es sich hierbei um Beispielanforderungen handelt, die vermutlich nicht alle auf Ihre Stellenbeschreibung für Reisebüroleiter zutreffen. Bitte ändern Sie den Text entsprechend den Anforderungen Ihres Unternehmens.

• Du besitzt einen Hochschulabschluss in Betriebswirtschaft oder einem verwandten Bereich oder eine Zertifizierung zum Reisebüroleiter.
• Du verfügst über mindestens 5 Jahre Erfahrung in der Leitung eines Reisebüros oder Geschäfts und in der Führung eines Teams.
• Du besitzt ein ausgeprägtes analytisches und strategisches Denkvermögen.
• Du bist sehr gut organisiert und überzeugst mit einer strukturierten Arbeitsweise.
• Du zeichnest dich durch hervorragende zwischenmenschliche Fähigkeiten und umfangreiche Führungsqualitäten aus.
• Du bist in der Lage, unserem Vorstand die Fortschritte der Filiale klar zu kommunizieren und zu präsentieren.
• Du bist ein Experte im Verkauf und ein starker Verhandlungspartner.
• Du kennst wirksame Marketingtechniken und findest stets die besten Wege, um die Bekanntheit und Popularität unserer Geschäfte zu steigern.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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