Porter Job Description

Need to know “what is a Porter?” so you can write the best possible Porter job description? We can help! A Porter is an individual who helps guests or customers with their tasks, such as moving luggage or fetching needed items.

Scroll down for our free Porter job ad template.

What is in a Porter’s job description?

A Porter is a valuable asset to your customer’s experience with your business. They help to ensure a seamless trip or stay by fetching and moving luggage, providing needed information to guests, and running any pressing errands.

Essential parts of a Porter’s job description:

  • Porters will work with Receptionists, Hotel Managers, and other members of staff to help anticipate guests’ arrivals and departures. This allows them to be prepared to move luggage and assist with check-ins.
  • They may also collaborate with Housekeeping staff to help fetch any needed replacement room items or to report any damages.
  • As Porters will move around the workplace quite frequently, they will help give management a holistic view of any areas that may need maintaining or any processes that can be improved.
  • Porters will usually work in hotels, bed and breakfasts, or cruise ships.

Interview questions available

Also see our Porter Interview Questions

Porter Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role




Are you quick on your feet and able to work efficiently on several tasks at once? And, are you a natural people person who can brighten a guest’s day and provide excellent customer service? If yes, we want to hear from you at [Company Name].

We’re looking to bring a dedicated Porter on board, to help improve guests’ experience at our business. You’ll be ensuring they get off to a great start, by assisting with unloading and bringing luggage to their room. From there, you’ll work with both Hotel Management and Housekeeping to ensure any errands the guests need are completed, and all facilities are up to standard.

As this is a role that will require you to move around the business, the ability to work independently and on your feet for extended periods is essential.
Du bist flink auf den Beinen und kannst effizient an mehreren Aufgaben gleichzeitig arbeiten? Du bist ein Menschenfreund, der den Tag eines Gastes verschönern und einen ausgezeichneten Kundenservice bieten kann? Wenn ja, möchten wir bei [Name des Unternehmens] dich kennenlernen.

Wir suchen einen engagierten Portier (m/w/d), der dazu beiträgt, den Aufenthalt der Gäste in unserem Unternehmen zu verbessern. Du sorgst dafür, dass sie einen angenehmen Empfang erleben, indem du ihnen beim Ausladen und Transportieren des Gepäcks auf ihr Zimmer behilflich bist. Danach arbeitest du mit dem Hotelmanagement und dem Housekeeping zusammen, um sicherzustellen, dass alle Besorgungen, die die Gäste benötigen, erledigt werden und alle Räumlichkeiten einwandfrei gepflegt sind und unseren Standards entsprechen.

Klingt nach dir? Dann freuen wir uns auf deine Bewerbung!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Porter Responsibilities




Our Porter requirements are simply examples of what tasks your Porter might perform. This list may vary depending on your business, so be sure to make any changes that might be needed to this list.

• Greet guests and assist them with any questions or directions they may need.
• Assist with the check-in process when required.
• Help with transporting items and luggage from one location to another.
• Adjust signs or posters in the business to alert guests to any changes or events.
• Answer any questions or comments guests may have.
• Occasionally park or retrieve vehicles for guests.
• Help with small scale maintenance or repairs at the business site.
• Ensure a high level of safety and cleanliness at the business site.
• Make or answer phone calls for guests.
Unsere Anforderungen an den Portier sind lediglich Beispiele für die Aufgaben, die Ihr Portier ausführen könnte. Sie stimmt nicht zwangsläufig mit Ihren Anforderungen überein. Bitte passen Sie die Punkte entsprechend an, bevor Sie Ihre Stellenanzeige schalten.

• Du begrüßt unsere Gäste und hilfst ihnen bei Fragen oder Wegbeschreibungen.
• Du assistierst beim Einchecken, falls erforderlich.
• Du hilfst beim Transportieren von Gepäck und anderen Gegenständen auf die Zimmer und zum Ausgang.
• Du passt Schilder oder Plakate im Betrieb an, um die Gäste auf Änderungen oder Veranstaltungen hinzuweisen.
• Du beantwortest Fragen und Kommentare der Gäste.
• Du parkst gelegentlich Fahrzeuge für Gäste oder holst sie ab.
• Du hilfst bei kleineren Wartungsarbeiten oder Reparaturen im Betrieb aus.
• Du gewährleistest ein hohes Maß an Sicherheit und Sauberkeit auf dem Betriebsgelände.
• Du tätigst oder beantwortest Telefonanrufe für Gäste.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Porter Requirements




When creating your Porter job advertisement, please keep in mind that these are only examples of Porter responsibilities. You may need to adjust or edit these based on your jobs exact needs.

• Minimum of 2 to 3 years customer service experience.
• Ability to work on your feet for extended periods.
• Strong written and verbal communication skills.
• Basic understanding of cleaning routines.
• Strong problem-solving skills.
• Knowledge of basic DIY tools is a plus.
• Exceptional English language skills.
• Other languages are a plus.
Wenn Sie Ihre Stellenanzeige für einen Portier schreiben, bedenken Sie bitte, dass es sich hierbei nur um exemplarische Aufgaben eines Portiers handelt. Passen Sie diese unbedingt an die Anforderungen Ihres Unternehmens an.

• Du bringst mindestens 2-3 Jahre Erfahrung in der Gästebetreuung mit.
• Du bist körperlich belastbar und kannst über längere Zeiträume auf den Beinen sein.
• Du besitzt hervorragende schriftliche und mündliche Kommunikationsfähigkeiten.
• Du verfügst ein grundlegendes Verständnis von Reinigungsroutinen.
• Du besitzt ausgeprägte Problemlösungsfähigkeiten.
• Du bringst idealerweise grundlegende handwerkliche Kenntnisse und Fähigkeiten mit.
• Du zeichnest dich durch hervorragende englische Sprachkenntnisse aus. Weitere Fremdsprachen sind ein Plus.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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