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Receptionist Job Ad Template

Spot the difference

Writing job ads can be a tough process when you’re not clear on the details of the role. For example, what skills do Receptionists need to have that Relationship Managers don’t? And what’s required of candidates hiring for related jobs, such as IT Helpdesk Technicians, Customer Support Specialists, and Customer Success Managers? Attracting the right talent starts with optimising your job ads to target the right people.

In short, a Receptionist greets customers while an IT Helpdesk Technician solves their technical issues. Customer Support Specialists teach them how to use the product, Customer Success Managers show them how to optimise their usage, and Relationship Managers maintain great customer relationships.

  • The Receptionist is often seen as the face of the company. Their job is to greet and welcome customers, answer the phone, and take care of the general office management.
  • An IT Helpdesk Technician is tasked with helping customers with technical problems. They generally receive requests via email or phone and provide remote assistance with technical issues.
  • The Customer Support Specialist offers customers a more personalised support service. This person will show the customer how to use the product and they remain available to help with any questions or issues the customer may have.
  • Customer Success Managers proactively approach customers to see how they can get the most out of their product or subscription to subsequently maximise profit for both the customer and the company.
  • Relationship Managers are responsible for managing existing customer relations and establishing new ones.

Interview questions available

Also see our Receptionist interview questions

Job Ad Template

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role

Do you have positive energy and a welcoming smile that brightens the room? Do you make a great first impression? Are you always both friendly and professional in your communication, whether in-person or over the phone? Then you might just be the person we’re looking for!

We are currently looking for a new Receptionist to manage the reception area of {Company_Name} HQ in {Company_Location}. As the first point of contact for new and existing customers, you will become the face of our organisation. Meeting and greeting people, directing visitors, and answering the phone are some of your main tasks. You will also be in charge of most of our office management, which includes responsibilities such as ordering office supplies and overseeing office maintenance.

To be successful in this role you need to have excellent communication skills (both written and verbal). impeccable organisational skills, and the ability to handle pressure. Do you think you’re up for the challenge? Then apply with us today!
Do you have positive energy and a welcoming smile that brightens the room? Do you make a great first impression? Are you always both friendly and professional in your communication, whether in-person or over the phone? Then you might just be the person we’re looking for!

We are currently looking for a new Receptionist to manage the reception area of {Company_Name} HQ in {Company_Location}. As the first point of contact for new and existing customers, you will become the face of our organisation. Meeting and greeting people, directing visitors, and answering the phone are some of your main tasks. You will also be in charge of most of our office management, which includes responsibilities such as ordering office supplies and overseeing office maintenance.

To be successful in this role you need to have excellent communication skills (both written and verbal). impeccable organisational skills, and the ability to handle pressure. Do you think you’re up for the challenge? Then apply with us today!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Responsibilities

Remember these are example responsibilities, not all of these will be relevant to your specific job ad. Please edit the text to match your company’s needs.

• Meet and greet visitors to our office in a professional, friendly, and warm manner.
• Respond to visitor questions and direct them to the right person or department.
• Answer phone calls politely and provide assistance.
• Assist customers and colleagues with office equipment operations, such as printing documents or cleaning the coffee machine.
• Manage the reception area and ensure it is clean and tidy at all times.
• Receive and distribute any incoming mail or deliveries.
• Conduct office management duties, such as keeping inventory of our office supplies and ordering new office equipment when needed.
• Schedule meetings and update company calendars.
Remember these are example responsibilities, not all of these will be relevant to your specific job ad. Please edit the text to match your company’s needs.

• Meet and greet visitors to our office in a professional, friendly, and warm manner.
• Respond to visitor questions and direct them to the right person or department.
• Answer phone calls politely and provide assistance.
• Assist customers and colleagues with office equipment operations, such as printing documents or cleaning the coffee machine.
• Manage the reception area and ensure it is clean and tidy at all times.
• Receive and distribute any incoming mail or deliveries.
• Conduct office management duties, such as keeping inventory of our office supplies and ordering new office equipment when needed.
• Schedule meetings and update company calendars.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Requirements

Remember these are example requirements, not all of these will be relevant to your specific job ad. Please edit the text to match your company’s needs.

• Proven work experience as a Receptionist or in a similar capacity.
• Professional, warm, and friendly personality.
• Excellent interpersonal and communication skills.
• Great phone handling skills.
• Proficient in word processing, emailing, and calendar scheduling tools such as Microsoft Office or the Google Suite.
• High typing speed of at least 40 wpm.
• Ability to multitask and independently prioritise your workload.
• Excellent time management skills.
• Some office management experience (e.g. taking inventory) is strongly preferred.
• Fluent in (professional) English in both writing and speaking.
Remember these are example requirements, not all of these will be relevant to your specific job ad. Please edit the text to match your company’s needs.

• Proven work experience as a Receptionist or in a similar capacity.
• Professional, warm, and friendly personality.
• Excellent interpersonal and communication skills.
• Great phone handling skills.
• Proficient in word processing, emailing, and calendar scheduling tools such as Microsoft Office or the Google Suite.
• High typing speed of at least 40 wpm.
• Ability to multitask and independently prioritise your workload.
• Excellent time management skills.
• Some office management experience (e.g. taking inventory) is strongly preferred.
• Fluent in (professional) English in both writing and speaking.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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