Telesales Representatives are excellent communicators and negotiators, who can speak to clients or customers and convince them to purchase your product or services. Upselling, answering difficult questions, and providing deals or bundles are all tasks your Telesales Representative will take care of.
These are the important qualities to look for in a Telesales Representative:
- Excellent communicator (both verbal and written)
- Confident with negotiation
- Ability to work independently
- Great initiative to offer and upsell deals
- Experienced with using Microsoft Office
Interviewing a Telesales Representative
For an e-commerce company, or any business looking to grow their customer base, a Telesales Representative is a crucial role. And, since these individuals will have direct contact with your clients, customers, and potential customers, it is essential that you hire someone who can represent your business correctly.
Our example Telesales Representative interview questions below will help you to tailor your interview process to do just that!
How to open the job interview
Even confident communicators such as Telesales Representatives will feel a little nervous before a job interview. But, to ensure you get a great overview of your candidate, you’ll need to make sure they’re comfortable talking to you.
To do this, simply ask your potential Telesales Representative a couple of easy opening questions.