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Flight Attendant Job Description

Do you wonder what a Flight Attendant does exactly? Flight Attendants are responsible for the comfort and safety of the passengers on board of an aeroplane.

Scroll down for our free Flight Attendant job ad template.

What is in a Flight Attendant's Job Description?

The Flight Attendant is the main point of contact for passengers throughout the flight. Flight Attendants are responsible for the security, safety, and comfort of the passengers on the plane.

Essential parts of a Flight Attendant’s job description:

  • Flight Attendants ensure the passengers aboard a plane are comfortable, safe, and secure at all times during the flight. This requires strong interpersonal and problem-solving skills.
  • The Flight Attendant needs to be an excellent communicator with a strong customer-centric attitude, always striving to provide customers with the best possible service.
  • As the face of the airline, the Flight Attendant has to be friendly, warm, and presentable at all times, but also assertive and able to ensure adherence to safety protocols.
  • Flight Attendants are part of an airline’s cabin crew and can be employed by any commercial airline.

Flight Attendant Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role

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Would you love to travel the world and have a job that lets you do just that? Do you find joy and satisfaction in serving and assisting customers? Do you have a friendly and calming personality that makes people instantly feel more comfortable? Then you are the person we’re looking for!

Here at [Company Name], we are looking for an experienced Flight Attendant to strengthen our cabin crew. Together with a small team of enthusiastic fellow Flight Attendants, you will work on a wide variety of travel routes (domestic, international, and intercontinental).

To be successful in this role, you need to have great people skills, a customer-centric mindset, and the ability to follow and communicate strict safety guidelines and procedures. You will be the main point of contact aboard our flights.

Does that sound like your dream job? Then don’t hesitate any longer and apply now!
Du willst die Welt bereisen und suchst einen Job, bei dem du genau das tun kannst? Kunden zu bedienen und ihnen zu helfen, macht dich glücklich und zufrieden? Du bist eine freundliche und ausgeglichene Persönlichkeit, die es schafft, dass sich Menschen sofort willkommen fühlen? Dann bist du die Person, nach der wir suchen!

Bei [Name des Unternehmens] suchen wir zur Verstärkung unserer Kabinencrew eine:n erfahrene:n Flugbegleiter:in (m/w/d). Gemeinsam mit einem kleinen Team von begeisterten Flugbegleitern wirst du auf einer Vielzahl von Flugstrecken (national/international/interkontinental) für das Wohlergehen und die Sicherheit unserer Fluggäste sorgen und unser Unternehmen stets positiv repräsentieren.

Hört sich nach deinem Traumjob an? Dann zögere nicht länger und bewirb dich jetzt!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Flight Attendant Responsibilities

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Remember, these are example responsibilities, not all of these will be relevant to your specific Flight Attendant job ad. Please edit the text to match your company’s needs.

• Guide and assist passengers on board our aircraft throughout the flight
• Greet passengers and make them feel welcome and comfortable
• Hold safety demonstrations before takeoff to educate passengers on the safety and security measures in place during the flight
• Prepare and serve food and drinks
• Inform passengers about additional services we offer, such as Wi-Fi, extra food and drinks, duty-free shopping, etc.
• Provide help and assistance during emergency situations
• Further assist passengers with special needs
Denken Sie daran, dass es sich hier um Beispielaufgaben handelt, die nicht alle für Ihre spezielle Flugbegleiter-Stellenanzeige relevant sein werden. Bitte passen Sie den Text an die Anforderungen Ihres Unternehmens an.

• Du betreust und unterstützt die Passagiere an Bord unserer Flugzeuge während des gesamten Fluges.
• Du begrüßt die Passagiere und sorgst dafür, dass sie sich willkommen und wohl fühlen.
• Du führst vor dem Start die Einweisung in die Sicherheitshinweise durch, um die Passagiere über die Sicherheitsmaßnahmen während des Fluges zu informieren.
• Du servierst Speisen und Getränke.
• Du informierst unsere Fluggäste über die von uns angebotenen Zusatzleistungen, wie z. B. Wi-Fi, zusätzliche Speisen und Getränke, zollfreie Einkäufe usw.
• Du übernimmst die Führung in Notsituationen und leistest (Erste) Hilfe und Unterstützung.
• Du lässt Fluggästen mit besonderen Bedürfnissen deine Aufmerksamkeit zuteilwerden.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Flight Attendant Requirements

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Remember, these are example requirements, not all of these will be relevant to your specific Flight Attendant job description. Please edit the text to match your company’s needs.

• Proven experience is preferred yet not essential
• Knowledge of aviation rules, regulations, and protocols is a plus
• Great interpersonal and communication skills
• Friendly and calming demeanour; you make people instantly feel at ease!
• Customer-centric attitude
• Ability to stay calm during stressful situations and respond to emergencies
• Fluency in English, additional languages are a plus
Denken Sie daran, dass es sich hier um Beispielanforderungen handelt, die nicht alle auf Ihre spezifische Stellenbeschreibung für Flugbegleiter zutreffen. Bitte passen Sie den Text an die Anforderungen Ihres Unternehmens an.

• Du hast alle nötigen Schulungen und Sicherheitstrainings absolviert und kannst idealerweise erste Berufserfahrungen vorweisen.
• Du bist mit Sicherheitsvorschriften und -protokollen der Luftfahrt bestens vertraut.
• Du verfügst über herausragende zwischenmenschliche und kommunikative Fähigkeiten.
• Du überzeugst mit einem freundlichen und beruhigenden Auftreten und sorgst dafür, dass sich unsere Gäste sofort wohlfühlen!
• Du glänzt mit einer kundenzentrierten Einstellung.
• Du behältst auch in stressigen Situationen kühlen Kopf und reagierst ruhig und besonnen auf Notfälle.
• Du bringst fließende Englischkenntnisse und gern auch weitere Sprachenkenntnisse mit.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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