Waiters are skilled conversationalists and excellent communicators. They work quickly and efficiently to help bring customers their food and beverages and ensure their visit to your restaurant is pleasant and memorable, for all the right reasons! As so much responsibility lies in their hands, it is essential that you hire the right person.
You should seek these skills in your Waiter or Waitress:
- Ability to perform basic mental math.
- Skilled communicators.
- Able to work on their feet for extended periods.
- Rapid problem-solving skills.
- Attention to detail.
- Knowledge of food hygiene procedures.
- Ability to work independently and as part of a team.
Interviewing a Waiter/Waitress
Without the right Waiter or Waitress, your customer service will greatly suffer. Your Waiting Staff will be the first point of contact for any questions, complaints or compliments your customers may have, so it is important to correctly vet the candidates!
To give you a pointer in the right direction for your interview process, we’ve put together some example questions that you can use. These will give you an idea of whether your candidate is right for the role, early on!
How to open the job interview
Most Waiting Staff will be excellent people-focused individuals. However, this doesn’t mean they won’t be nervous during the interview process!
Too many nerves can make it difficult to properly assess the candidate, so to help combat this it is a good idea to ask a few positive and upbeat interview questions at the start of your conversation. This will allow the candidate to warm up and improve the quality of the rest of the interview.