Bussers will often be the first person a guest or customer in your restaurant speaks to. Therefore, their experience’s first impressions will depend largely on this team member. This means you need to hire a person who fits your company morals and culture.
These are the Busser skills a candidate needs:
• High level of customer service experience.
• Ability to stand and work on feet for extended periods.
• Excellent and friendly verbal communication skills.
• Problem-solving ability.
• Great teamwork skills.
Interviewing a Busser
Since your Busser will be one of the main points of contact between your business and your customers, their communication and people skills are critical. You need to be sure you can trust your potential Busser to boost the guest experience, answer questions, and solve problems in a polite and friendly manner. Therefore, establishing these skills during the interview process is vital.
The best way to do this is by asking the right questions. So, to help you out we’ve put together these example Busser interview questions which will help you to not only assess a candidate’s skill set, but also their personality. This is extremely important for such a people-centred role.
How to open the job interview
As you need to get a good idea of a candidate’s personality, you need your potential Busser to be relaxed and at ease throughout the interview. That means jumping straight in with the scary, technical questions might not be the best idea.
Instead, you should aim to warm the interview up with some laid-back, positive opening questions. This will get the conversation flowing naturally and give you a better overview of their skills and cultural fit.