A Flight Attendant is responsible for ensuring that passengers on board a flight are comfortable, well-serviced, and safe. They generally are the main point of contact for passengers from the point of boarding to the moment passengers leave the plane upon arrival at their destination.
When interviewing a Flight Attendant candidate, you should see if they possess any of the following skills or characteristics:
- Exceptional interpersonal skills and a customer-centric mindset
- Organised and structured way of working and the ability to follow clear instructions and protocols
- Ability to make passengers feel comfortable and to de-escalate the situation when dealing with difficult passengers
- Capable of remaining calm and follow protocols even during hectic, emergency situations
Interviewing a Flight Attendant
You found a potential candidate for the role as your new Flight Attendant. That’s great news! It also means it’s time to prepare yourself for the job interview. What interview questions should you ask to ensure you make the right hiring decision?
That’s where our Flight Attendant interview questions and answers (downloadable as PDF) come in handy. This list below contains a variety of Flight Attendant interview questions, including behavioural questions and testing a candidate’s soft skills. Simply add these questions to your interview process and find the right hire faster.
Our interview questions are suggestions for early on in the interview process and for candidates with average work experience. They are therefore a little more general.
How to open the job interview
Now, to ensure you get the most out of your candidate, you should make them feel comfortable and put them at ease during the interview. Some interviewers are tempted to straight away test a candidate’s skills and knowledge, but this can have an adverse effect.
The candidate is probably anxious about the interview, and asking tough questions from the get go only makes them more nervous and anxious. And this can cause them to blank or freeze up even if they actually do have the skills or know the answers to your questions.
So instead, we suggest you start the interview with some simple opening questions. These help the candidate settle in and feel more comfortable.