SAP S/4HANA Customer Service Consultant

This permanent, English-speaking role involves leading and supporting SAP S/4HANA Customer Service implementations, optimizing business processes, and ensuring successful ERP deliveries in an international, fast-paced environment.

• Lead the design and implementation of SAP S/4HANA Customer Service solutions, ensuring alignment with business needs and best practices.
• Conduct fit-to-standard workshops, identify gaps, propose solutions, and provide effort estimations for new projects and enhancements.
• Collaborate with business teams and subject matter experts to define and prioritize SAP ERP features that enhance customer service operations.
• Provide product demonstrations and technical expertise to stakeholders, ensuring seamless adoption of new functionalities.
• Stay up to date with the latest SAP cloud innovations, exploring new features to drive efficiency and process improvements.
• Mentor junior team members and provide guidance within the Customer Service domain.
• Offer strategic consultancy to clients, delivering insights on digital solutions that improve operational efficiency.
• Lead SAP ERP deployments with a focus on standardization, best practices, and business impact.

• 7+ years of experience in IT or business technology roles, with at least 5 years of hands-on SAP ERP experience.
• Proven experience in full-cycle SAP S/4HANA implementations, particularly in the Customer Service module.
• Strong understanding of SAP dependencies with other modules supporting customer service workflows.
• Experience in global environments, working across diverse teams and cultures.
• Ability to translate business requirements into scalable SAP solutions.
• Excellent interpersonal and collaboration skills with a customer-centric approach.
• Fluent in English (spoken and written).
• Willingness to travel internationally as needed.