AI Contact Center Specialist

At NewCo Communications, we are a global leader in Business Process Outsourcing (BPO), dedicated to delivering exceptional customer service experiences. Our Innovation Lab is the hub of groundbreaking ideas and technological advancements that shape the future of customer interactions.

We are seeking a passionate and forward-thinking AI Contact Center Specialist to join our team and revolutionize our Contact Center software with new features and artificial intelligence solutions. You will become the expert within our company in Contact Center solutions offered by NewCo and our partners.

AI Integration: Collaborate with teams to implement AI solutions in contact center operations to improve customer experiences.

Solution Optimization: Work with existing contact center solutions to optimize processes and enhance efficiency.

Cross-Functional Collaboration: Engage with various departments to ensure seamless integration of AI technologies.

Data Utilization: Use data insights to support decision-making and process improvements.

Continuous Learning: Stay updated on AI trends and technologies relevant to contact center operations.

Support and Training: Assist in training teams on new solutions and technologies.

Educational Background: Degree or diploma in a relevant field is preferred.

Experience: Required expertise in Contact Center solutions such as Genesys, Talkdsesk, Freshdesk, Zendesk, Intercom.

Technical Skills: Basic understanding of AI applications in customer service.

Soft Skills: Excellent communication skills and a willingness to learn and adapt.

Innovative Environment: Be part of a team that is at the forefront of technological advancements in the BPO industry.

Professional Growth: Opportunities for continuous learning and career advancement.

Competitive Compensation: Attractive salary package with benefits.

Dynamic Culture: A collaborative and inclusive work culture that values diversity and creativity.

Join NewCo's Innovation Lab and contribute to shaping the future of customer experience through cutting-edge AI technology.