Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

Customer Care Agent - German or Dutch or French speaking (f/m/x/d)

Deine Aufgaben

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
• You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Deine Stärken

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares
• You have working proficiency and communication skills in verbal/written German and/or Dutch, and/or French - one of the languages + English is a must have
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Warum MILES?

• Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
• Retirement: Secure your financial future with our attractive pension plan.
• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
• Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
• Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
• Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity