MILES Mobility

Motor Vehicle Manufacturing

501-1000

Full-time (permanent)

Germany

## Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a  

**Customer Care Agent (f/m/x/d) - German + Dutch + English speaking**

## Your Mission

* You are our first point of contact for all our customers
* You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
* You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
* You are efficient in finding out how to solve issues to provide the best and most effective solution
* You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
* You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

## Your Strengths

* You are a real problem solver and enjoy assisting customers in need
* You are very communicative and have excellent interpersonal skills
* You are ideally familiar with the use of customer support softwares
* You have working proficiency and communication skills in verbal/written German, Dutch and English - French skills are a plus
* You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
* You know how to deliver a great customer experience and always go an extra mile
* You are empathetic and have a positive attitude with a desire to help our customers

## Why MILES?

* Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
* Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
* Retirement: Secure your financial future with our attractive pension plan.
* Mobility: Choose between monthly MILES credits or the Deutschlandticket.
* Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
* Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
* Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.
* Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
* Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
* Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
* Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

Contract

Entry level

<h2 id="join-the-ride">Join the ride!</h2>
<p>We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a  </p>
<p><strong>Customer Care Agent (f/m/x/d) - German + Dutch + English speaking</strong></p>
<h2 id="your-mission">Your Mission</h2>
<ul>
<li>You are our first point of contact for all our customers</li>
<li>You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options</li>
<li>You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts</li>
<li>You are efficient in finding out how to solve issues to provide the best and most effective solution</li>
<li>You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams</li>
<li>You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times</li>
</ul>
<h2 id="your-strengths">Your Strengths</h2>
<ul>
<li>You are a real problem solver and enjoy assisting customers in need</li>
<li>You are very communicative and have excellent interpersonal skills</li>
<li>You are ideally familiar with the use of customer support softwares</li>
<li>You have working proficiency and communication skills in verbal/written German, Dutch and English - French skills are a plus</li>
<li>You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team</li>
<li>You know how to deliver a great customer experience and always go an extra mile</li>
<li>You are empathetic and have a positive attitude with a desire to help our customers</li>
</ul>
<h2 id="why-miles">Why MILES?</h2>
<ul>
<li>Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.</li>
<li>Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.</li>
<li>Retirement: Secure your financial future with our attractive pension plan.</li>
<li>Mobility: Choose between monthly MILES credits or the Deutschlandticket.</li>
<li>Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.</li>
<li>Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.</li>
<li>Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.</li>
<li>Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.</li>
<li>Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.</li>
<li>Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.</li>
<li>Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity</li>
</ul>


Customer Care Agent (f/m/x/d) - German + Dutch + English speaking

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Customer Care Agent:in (w/m/x/d)

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Fahrer:in / Reiniger:in Carsharing (w/m/x/d) - Vollzeit/Teilzeit

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