Support Agent / System Monitor
Join us as we build AI automation tools that help businesses communicate smarter, faster, and more efficiently. We’re looking for a reliable, detail-oriented support professional who can monitor system performance, assist clients, and ensure smooth daily operations. If you excel in structured work, stay calm under pressure, and are comfortable working remotely, you’ll be a strong fit for this role.
Tasks
- Monitor system activity, chatbot performance, and incoming client queries in real time.
- Assist users by resolving support tickets, investigating issues, and providing clear guidance.
- Report system anomalies, downtimes, or unusual behavior to the Product and AI teams.
- Review live interactions to ensure accuracy, quality, and proper automation routing.
- Escalate high-priority issues to the correct internal team with proper documentation.
- Follow predefined workflows to maintain platform stability and client satisfaction.
Requirements
- Strong attention to detail and a consistent, methodical work style.
- Experience in customer support, live monitoring, or SaaS environments.
- Ability to understand workflows, system behavior, and basic troubleshooting steps.
- Clear communication skills and the ability to explain solutions simply.
- Comfort working remotely with high reliability and time discipline.
- Fluency in English; additional languages, especially Arabic, are a plus.
Benefits
• Fully remote
• Competitive salary with performance-based growth
• Be part of a fast-scaling startup building the future of AI automation
• Creative ownership — your ideas directly impact product and client success
• Career development support, training, and exposure to cutting-edge AI tools
• Supportive, collaborative culture that values innovation and continuous learning
• Work with a global, diverse team across different markets and industries
• Modern tools and streamlined workflows that help you do your best wor
Ready to make an impact? Submit your application and our team will be in touch if your experience aligns with the role. We look forward to exploring the opportunity to work with you and support your career growth at ChatAgent.
