Customer Service Agent - German speaking

About Gram Group:

Gram Group is a leading provider of weighing solutions across Europe, with a long history of excellence. As our company continues to grow, we are currently focusing on enhancing our customer service experience. With a strong foundation and a forward-thinking approach, we ensure that retailers, large clients, and end consumers can rely on us. Together, we are shaping a future where excellent service is our hallmark.

About the role:

Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues? Join our international back-office team as a representative for the German-speaking market! Your fluent German skills will be key in providing outstanding support to our customers, and with good Spanish or English skills, you’ll further strengthen our internal communication. In this role, you’ll be an essential part of our success, contributing to keeping our customers happy and satisfied.

• Processing orders, deliveries, returns, and repairs
• Responding to emails and customer calls professionally and in a friendly manner
• Ensuring orders are delivered on time and managing shipments to customers
• Working closely with the sales department to ensure a smooth and satisfying customer experience
• Efficiently using digital tools and systems for productive task management

• At least one year of experience in a customer-facing role, ideally with phone contact, or relevant experience in (online) retail or customer service
• Fluent German communication skills, both spoken and written, for customer interactions, along with good English and/or Spanish skills for internal collaboration
• A structured, team-oriented, and reliable work approach
• High level of initiative and enjoyment in working independently and responsibly
• Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly

• A balanced work-life: No overtime, no shift or weekend work
• The option to work from home a few days a week if desired
• A friendly, international team where collaboration is enjoyable
• The opportunity to be part of a steadily growing company with plenty of chances for personal development
• A flexible and dynamic work environment with short decision-making processes, where your voice is heard, you see the direct impact of your work, and you actively contribute to the company’s success.

We look forward to receiving your application!