1st Line Support Techician

Kickstart Your Tech Career with a Team That Values You — Not Just Your CV!

Do you bring great communication, a curious mind, and a positive ‘can-do’ attitude?
If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how.

Our client’s team is made up of friendly, down-to-earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just bring the spark (and a little knowledge!)

Job Title: 1st Line Support Technician
Salary: £27,000 – £32,000 (dependent on experience)
Location: Redhill, Surrey (own transport essential)

What You’ll Do

• Act as the first point of contact for customer queries — providing friendly, reassuring, and efficient support.
• Log, track, and resolve IT issues in the service management platform.
• Learn hands-on across a wide range of technologies, including Microsoft 365, Windows, and networking.
• Liaise with the wider technical team to find solutions that delight customers.
• Play a key role in maintaining an excellent customer experience at every touchpoint.

Who You Are

You don’t need a degree or existing IT qualifications — training and mentorship are provided. What matters is:

• You enjoy solving problems and helping people.
• You’re confident communicating with customers by phone and email.
• You’re organised, proactive, and willing to learn.
• You have previous experience in a customer-focused role
• A passion for everything IT - You see technology as something to explore and grow with — not something to be intimidated by.

Why Join?

• Clear routes for progression within a growing MSP
• Funded training and professional development (including CompTIA certification)
• 22 days holiday, rising to 25 with service
• Performance-based bonus scheme
• Company laptop and regular team socials