Capacitador de Desarrollo de Instaladores (IDEV- Remoto)

☀️ About Bright:

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.

💼 About the position:

Join us as an Installer Developer Analyst to bring clean solar energy to Mexico! Work with our Operations Team and play a critical role in developing and empowering our installer network. You'll be responsible for driving the growth and skill development of our installer partners by implementing strategic training programs, creating incentive initiatives, and providing continuous support and feedback. You will collaborate with the Installers, Quality Assurance, Design, and Customer Experience teams to ensure that installers are equipped to meet our high standards of service quality and achieve Bright’s ambitious installation goals.

💻 Your tasks and responsibilities will be:

• Service-Level Agreement Management:
• Ensuring that installers meet service-level agreements from the start of the installation and/or site visit until the interconnection.
• (i.e., You are consistently monitoring performance and addressing any issues promptly to maintain high standards of service.)
• Growth Program Development:
• Develop and implement growth programs for installers and executing structures plans that encompass professional growth:
• (i.e., You customized training sessions, and clear performance goals, all aimed at enhancing installer capabilities and fostering continuous improvement.)
• Onboarding Program Development:
• Develop onboarding programs:
• (i.e., You are focused on creating comprehensive onboarding programs for new installers that encompass company culture, clearly outline expectations and provide technical training.)
• Manage incentive programs:
• Creating and Optimizing Incentive Programs:
• (i.e., You proactively develop, monitor, and refine incentive programs designed to motivate installers. In order to ensure the effective reward of high performance, encourage adherence to standards, and promote a culture of continuous improvement..)
• Collect and analyze feedback:
• Gather feedback from installers regarding their experience, training needs, and overall satisfaction.
• (i.e., You refine development programs and address any gaps, ensuring that training is relevant and effective, ultimately enhancing installer performance and engagement.)
• Strengthen installer relationships:
• Act as a liaison between Bright and the installer community, building trust and fostering strong professional relationships.

• (i.e., You focus on shared growth and success, ensuring that both the company and installers thrive together.)

🎯 Your Key Results will be:

At Bright we operate on the Objective Key Results system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is:

• Objective 1: Ensure top performance and quality standards among installers.
• Key Result: 100% of installers meet or exceed the agreed Service Level Agreements (SLAs) while maintaining the highest quality standards.
• Key Result: 100% of the installer pool is evaluated monthly, with an average performance score greater than 4.5.
• Objective 2: Support the company’s growth in solar installations.
• Key Result: Contribute to achieving the goal of installing 4.5 MW in distributed generation by efficiently assigning volume to installers.
• Key Result: Ensure the required installer capacity to complete 150% of assigned projects with a welcome call in a given month.

🥇 Who you are:

• You have 1 year of experience in Project Management.
• You are comfortable speaking English and communicating concisely.
• You have the following skills:
• Project Management:
• (i.e., You have successfully managed projects within tight timelines and met critical milestones.)
• Adaptability Under Pressure:
• (i.e., You are comfortable working under pressure and can adapt and re-prioritize tasks quickly in a dynamic environment.)
• Effective Communication:
• (i.e., You have proven experience explaining technical concepts to a non-technical audience, leading cross-functional meetings, and resolving issues effectively by providing clear and actionable recommendations to technical and non-technical stakeholders.)
• Data Analysis and KPIs:
• (i.e., You are skilled in designing performance dashboards, tracking KPIs, and using data-driven insights to optimize processes and achieve set targets.)
• (i.e., You consistently use metrics to identify areas of improvement and implement strategies accordingly.)
• Team work:
• (i.e., You have a proven track record of successfully collaborating with cross-functional teams, creating a supportive environment, and fostering strong interpersonal relationships to achieve shared goals.)
• Commitment to Sustainability: (i.e., You are genuinely passionate about supporting the solar revolution, demonstrating a proactive attitude and an eagerness to contribute positively to the team and company culture.)
• Preferred:
• Renewable Energy Sector:
• (i.e., You have experience in the renewable energy sector or the technical solar installation field, demonstrating strong knowledge and practical skills that benefit the team and project development.)
• Ability to Develop Training Programs:
• (i.e., You have a proven track record of developing and delivering training programs for work teams, focusing on best practices, technical skills, and quality standards to ensure consistent service delivery and minimize rework.)

✅ Benefits:

• The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to earn equity at Bright.
• Private health insurance.
• Access to cost-free mental health care.
• Parental leave.
• Access to top-tier mentorship programs.
• Remote work.
• Remote work (48 hrs a week).
• Salary range: 13,000 - 17,000 MXN monthly gross.

☀️Equal Opportunity Employer:

Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.