Merchant Risk Analyst

Are you passionate about risk management and excited about ensuring operational excellence in a fast-paced environment? Do you thrive on analyzing data, resolving escalations, and enhancing processes?

If so, buckle up! Passport International - Terminal3 sister company is looking for a Merchant Risk Analyst in Cairo to safeguard our operations, optimize risk processes, and ensure seamless compliance in the payments landscape! In this role, you’ll be at the forefront of monitoring merchant activity, managing risk escalations, and enhancing fraudprevention strategies to keep Passport International a trusted partner in the industry.

Who we are looking for:

• Analytical Problem-Solver: You’re an expert at analyzing data, identifying trends, and making data-driven decisions.
• Detail-Oriented & Process-Driven: You have a keen eye for detail and a structured approach to optimizing workflows and risk assessments.
• Strong Communicator: You can deliver clear, concise communication to both internal and external stakeholders.
• Independent & Critical Thinker: You’re comfortable making informed decisions and tackling complex risk scenarios with confidence.

• Merchant Risk Monitoring: Conduct in-depth reviews during merchant onboarding to ensure compliance.
• Monitor transaction trends, risk indicators, and merchant performance to identify potential issues.
• Manage account suspensions, closures, and settlements when necessary.
• Escalation & Fraud Prevention: ○ Respond promptly to merchant risk escalations, compliance concerns, and fraud cases.
• Collaborate with external stakeholders to resolve issues efficiently.
• Data-Driven Insights & Reporting: Analyze risk metrics and transaction data, generating reports with actionable insights.
• Improve risk detection models and develop new strategies for fraud prevention.
• Process Optimization & Compliance: ○ Enhance risk monitoring tools and streamline processes to improve accuracy and efficiency.
• Identify workflow gaps and recommend effective risk mitigation strategies.
• Document policies and conduct training sessions for internal alignment.
• Special Case Management: Handle high-risk merchants requiring tailored strategies and decision-making.
• Work with cross-functional teams to execute resolutions for complex risk scenarios.

• Bachelor’s or Master’s Degree in Business, Finance, Risk Management, or a related field.
• Native or near-native proficiency in English and Arabic (with strong written, verbal, and analytical communication skills).
• Technical Understanding: You don’t need to be a programmer, but you should be comfortable working with risk management tools, data analytics, and payment systems.
• Proven experience in risk management, compliance, fraud prevention, or a similar role.
• Previous experience in the financial sector (banks, fintech, or payment service providers), with expertise in merchant account monitoring and escalation management.
• Strong proficiency in data analysis tools and risk management systems.
• Deep understanding of regulatory and compliance frameworks.
• A proactive mindset and ability to mitigate risks effectively.
• Excellent written and verbal communication skills in English and Arabic.
• Ability to quickly interpret and convey complex data insights.

• Work Location: This is an on-site role in Arabella Plaza, New Cairo. We believe in fostering collaboration and shared learning through co-location.
• Work Authorization: You must already be eligible to work in Egypt (We do not sponsor overseas relocations). However, we offer equal opportunity to everyone, regardless of background or nationality!