(Experienced) Support Specialist

Do you already have experience as a Support Engineer and can't wait to grow further? Do you enjoy speaking to customers? Are you the person who gives both solicited and unsolicited advice to colleagues to improve the process?

At TAGGRS, we are looking for an (experienced) support specialist who can help us get companies the most out of their tracking.

As an experienced Support Specialist you will be able, after a good familiarisation period, to resolve 85% of the incidents that come in to our Service Desk on a daily basis. You will join an experienced Service Desk team where you can use your knowledge and experience and where there are plenty of opportunities to develop yourself further.

On a daily basis, you and your colleagues are responsible for handling the first-line calls that come in to our Service Desk via phone, chat, email or our Self Service Portal. The majority of the first-line incidents you solve, together with your team. Of course we have our 2nd or 3rd line departments ready for more complex issues so you can forward these tickets to them. You also compile user instructions and documentation and continuously work on improving the service and customer experience.

You transfer your professional methods, techniques and process knowledge to new or less experienced colleagues. As an experienced Support Specialist, you are an example and a point of contact within the team. In addition, you provide advice on process improvements.

• At least 2 years of experience in a customer support role, preferably in the software development industry
• Excellent communication skills, both written and verbal, to effectively assist customers and provide timely resolutions
• Strong problem-solving and troubleshooting abilities to identify and resolve technical issues related to tracking tools
• Familiarity with Google Tag Manager
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities simultaneously
• You are fluent in Dutch and English.

Enthusiastic about the position? Apply directly via the application button or call us on 085 060 0339.