Night Porter hours 11pm to 7am
Part-time hours
No accommodation is offered
Mission for Night Porter
To create a pleasant experience for the guests by ensuring security of guests and the hotel during the night.
Outcomes
• Conduct regular checks throughout the night to ensure hotel is secure, and that any
customer issues are dealt with
• To respond to guests’ complaints and to any emergencies that occur in a timely
professional and confident manner
• Complete any hotel host and administrative tasks that have been set by your
manager. This could include cleaning, kitchen prep, and stock checks
• To keep track of repeating issues and convey them to the Operations Managers
• To avoid squatters and intruders coming into the building
• To watch for unusual, illegal, or dangerous activities occurring on the premises
• To watch CCTV screen at the reception desk with occasional tours around the building
• To report every entrance on an hourly basis
• To ensure the back and front doors are locked
• To surveil car park entrance and to ensure nobody come into the building illegally
through the parking area
• To do smoke test
Competencies
• Excellent communication and customer service skills
• Ability to work alone throughout the night
• Ability to work well under pressure
• Ability to use your initiative and to follow written/verbal instructions
• Knowledge of general health and safety procedures
Job summary
Recruitment Checks
• Authorisation to stay/work in the UK
• Basic DBS check