FRONT DESK / OFFICE ASSISTANT (Spanish-English)

HOA FRONT DESK / OFFICE ASSISTANT

Location: Sunrise, FL 33351

We are seeking a friendly, professional, and detail-oriented Office Assistant to support the daily operations of a Homeowners Association (HOA). The ideal candidate is bilingual, customer-service-oriented, organized, and comfortable handling multiple responsibilities in a busy office environment.

Responsibilities

• Respond promptly and professionally to inquiries, complaints, and concerns received in person, by phone, and via email.

• Communicate with property owners, residents, tenants, sub-associations, city staff, realtors, and title companies.

• Process estoppel requests and architectural applications.

• Process and document owner payments, assist residents with account questions, and provide support with online payments.

• Perform general administrative duties, including filing, scanning, photocopying, data entry, mail processing, and organizing digital and paper records.

• Maintain office supplies, equipment, and the overall organization of the office.

• Provide administrative and operational support to the manager and staff to ensure smooth daily operations.

Qualifications

• Bilingual in English and Spanish (required).

• Strong customer service, communication, and problem-solving skills.

• Basic knowledge of HOA operations, resident services, payments, and administrative procedures.

• Proficiency in Windows, Microsoft 365, and internet research.

• Ability to learn and adapt quickly to HOA management software.

• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.

• Must be comfortable around dogs (two dogs are in the office).

• Local candidates familiar with the surrounding area are preferred.

• Looking for someone interested in a long-term position.

Compensation & Benefits

• Starting pay: $18/hour during the first 90 days.

• After 90 days: $19/hour.

• Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with a 30-minute lunch break.

• Employer-paid medical, dental, and vision insurance.

• Three weeks of paid time off per year.

• Paid federal holidays.

To apply: Please send your resume for consideration.