Customer Service Representative German Speaking

Customer Service Representatives German Speaking

Sunny Malta

€27,000 Salary + Performance Bonus 2,500 + Fantastic Relocation Allowance + Fantastic Benefits and Team Events!!!

COME AND JOIN OUR FAMILY!!

My client is a fast-growing company, operating the successful iGaming brand. Through the focus on distinctive and unique casino games, we strive to provide our players with a unique online gaming experience. Kindness, helpfulness, purposeful and fast solutions, expertise and reliability are only a few qualities that characterize our support team and the direction we are always seeking for. And that is where you come in! We are now looking for a Customer Service Team Officer who can bring these qualities to the team!

As Customer Service Representative, you are mainly responsible for representing our brand/-s as the face of our company and supporting our loyal customer base via email and live chat.

Key tasks: • Ensure that players are provided with an outstanding level of service; • Communicate with relevant departments to provide timely escalation process and following up with pending issues; • Handle daily management of all incoming requests via emails, phone, and Live Chat; • Assist the relevant departments, including Fraud Officer and the Money Laundering Reporting Officer, when required; • Maintain customer focus and responding to customer queries in accordance to the Employer’s guidelines; • Give feedback of recurring customer issues to management and relevant internal departments; • Respond and action requests from management; • Promote the Employer’s values and products; • Ensure a professional working relationship with customers and other colleagues working with the Employer; • Liaise with third party providers of the Employer providing services which overlap to the Employee’s line of work;

Communication is also the key with our other departments receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.

The verification process of customer accounts is another part of this exciting role. As a future expert, you will also bring in your knowledge to take care of the KYC (Know-Your-Customer) procedure for our players.

As an international company, we are seeking German speakers (native or C2) that are also fluent in English to support our players and to be able to have some friendly chats with your colleagues from different countries. Yes, having experience in customer service and the iGaming industry would be considered an asset, but this is not a must.

We are looking for someone eager to learn and bring in his or her interest and motivation to this role, to help us in getting the customer experience to a new level. Having a healthy level of curiosity, team player skills and a vast interest in communication within you is the key to being successful in this role.

€27,000 Salary + Performance Bonus 2,500 + Performance Bonus + Fantastic Relocation package

26 Days Holiday + Extra 14 Days Malta Public Holidays!! 38 Days Holiday

Working Bank Holiday 1 ½ per hour allowance!

Twice Yearly Performance Bonus!! Paid January and June up to €2,500pa

Private Health Insurance, Wellness Benefit, up to €400 (75% Reimbursed for Gym Membership, Optician Expense/sports related wellness)

Offering Hybrid working shifts as follows:

After Training you will be working in the office Monday to Friday if your shift is working over the weekend/Bank Holiday, you will be able to work Hybrid at your home over

FREE Breakfast and Lunch and Dinner whilst working!!

This is an exciting rapidly expanding Gaming Company the interview process will be:

HR Initial Screening Interview

1st Interview Teams/Face to Face with HR and Customer Service Team Leader

2nd Interview Teams/Face to Face interview with HR and Customer Service Operations Manager