Customer Support/IT Support (Dutch)

Join a global enterprise in Athens, providing exceptional customer and IT support for innovative tech solutions. Located in a modern, eco-friendly office in downtown Athens, this role offers a collaborative and vibrant work environment with opportunities for professional growth.

• Troubleshoot technical issues and resolve customer inquiries effectively on the first contact.
• Respond to calls and emails regarding mobile/web applications, accounts, and general inquiries.
• Build strong customer relationships to ensure satisfaction and retention.
• Maintain and update internal databases with accurate information from customer interactions.
• Represent the company in a positive, professional manner while becoming an expert on its products.

• EU passport holder
• Ideally already located in Athens.
• Language Skills: Fluency in Dutch and English (German is an asset).
• Experience: Minimum 1 year in customer support or tech/software support.
• Familiarity with Salesforce is a plus.
• Ability to identify and resolve technical problems efficiently.
• Excellent communication and relationship-building skills.
• Team player with a self-motivated and goal-oriented attitude.
• Strong organizational skills, capable of managing multiple tasks and priorities.
• Mindset: Positive, dependable, and respectful, with a drive to achieve success.

• Salary: €1,500–€1,600 gross per month, with additional compensation for Sunday work.
• 14-month salary system, plus a 5% annual income bonus.
• Paid overtime.
• Work Schedule: 40-hour workweek, with shifts between 9:00–17:00 or 10:30–18:30. Paid 30-minute lunch break included.
• Leave: 22 days of annual paid leave.
• Support & Development: Personalized onboarding program with mentorship (3–4 weeks). Opportunities for professional growth and collaboration with a global team.
• Culture & Perks: Open, flat organizational structure. Fun company events and visits from the CEO.
• Company-provided equipment (laptop, headset, etc.).
• Insurance: Private group life and medical insurance plan.

This role is ideal for a motivated, customer-focused professional eager to develop their skills in a supportive and innovative environment. Join the team in Athens and take your career to the next level in a global enterprise. Apply today!