Job Squad
Job Squad

German Customer Support (Igaming industry)

Employee
Other
€2,188.85 to €2,400 / month

Join a dynamic team in Malta, supporting German-speaking customers. Located in a modern office, this role offers a friendly environment with opportunities for professional growth and team-building activities.

Tasks

  • Provide customer support via chat (rarely over the phone) to German-speaking users.
  • Assist with inquiries about website games and resolve issues efficiently.
  • Maintain a positive and professional approach while working collaboratively with the team.

Requirements

Language Skills: Native or fluent German (spoken and written) and fluent English.

Experience: No prior experience required, but customer service experience is a plus.

Mindset: Customer-focused, reliable, and a team player.

Benefits

Salary:€26,266.20 annual basic salary

  • extra €2.50/hour for shifts after 18:00.
  • extra €4/hour for night shifts.
  • Increase salary after 1 year of employment

Bonus: Private and team bonuses based on KPIs and team spirit.

Work Hours: 40 hours per week, rotational shifts (24/7 support, 5 days on, 2 days off).

Paid Breaks: 30 minutes per 8-hour shift.

Leave: 28 days of annual leave (calculated as 244 hours).

Training:

  • 14-day paid training program.
  • Individualized training without tests.

Relocation Support:

  • Up to €1,000 reimbursement after completing the trial period.
  • Clause to repay training and relocation costs if leaving within six months.

Perks & Culture:

  • Weekly team lunches or dinners.
  • Fun activities such as beach days, boat trips, and kayaking.
  • Access to cool electric bikes for personal use.
  • Large terrace
  • Flexible HR policies.

This role is ideal for motivated German speakers who want to work in a vibrant and flexible environment. Enjoy the sunny Maltese lifestyle while contributing to a supportive team. Apply today and start your journey with us

Updated: 34 minutes ago
Job ID: 13155570
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