Technical & Operations Support Specialist - Tech Startup

HydroNeo is a fast-growing, international startup focussing on Smart Farming solutions for the Global aquaculture industry. Our vision is to expand our Smart Farm Management System, with which we are already the market leader in Thailand, to become the HydroNeo Aquaculture Super App for everything farmers and the industry need. We are backed by leading Thai and international investors, BOI promoted and team of 20+ in Bangkok.

The Technical & Operations Support role is essential for ensuring the smooth operation and technical reliability of our systems. As a key member of our team, you will troubleshoot technical issues, optimize operational processes, and manage inventory to support our innovative solutions. Your expertise will help maintain high standards of customer support, streamline operations, and contribute to the overall success of our organization.

For a role in Technical & Operations Support Specialist at HydroNeo, you might find yourself handling a variety of tasks that focus on ensuring smooth operations and providing technical assistance. Here’s a general overview of tasks that could be part of the job:

Technical Support

• Troubleshooting: Resolve hardware, software, or connectivity issues.
• Customer Assistance: Provide support through phone, email, or chat.
• System Monitoring: Track system performance and address issues proactively.
• Documentation: Update technical guides and FAQs.
• Bug Reporting: Identify and report software bugs.
• Software Updates: Manage and apply updates.

Operations Support

• Process Optimization: Improve operational efficiency.
• Inventory and Stock Management: Track hardware, stock and resources.
• Quality Assurance: Ensure product and service standards.
• Training: Train employees and customers on systems.
• Reporting: Prepare performance and support metrics reports.
• Vendor Coordination: Liaise with vendors for parts and services.
• Project Support: Assist with new projects and upgrades.

Here are the key requirements for a Technical & Operations Support role at Hydroneo:

Technical Skills

• Proficiency in Relevant Systems: Knowledge of software, hardware, and networking.
• Troubleshooting Ability: Skilled in diagnosing and resolving technical issues.
• Experience with System Monitoring: Familiar with tools and techniques for system performance tracking.

Experience

• Technical Support Experience: Previous roles in tech support or a similar field.
• Operational Experience: Experience in process optimization, inventory management, and quality assurance.

Soft Skills

• Problem-Solving: Strong analytical and troubleshooting abilities.
• Communication: Excellent verbal and written skills for interacting with customers and team members.
• Time Management: Ability to prioritize and manage multiple tasks effectively.

Additional Qualifications

• Training Experience: Ability to train others on systems and best practices.
• Reporting Skills: Experience in preparing performance and support metrics reports.
• Vendor Management: Experience coordinating with vendors and third-party services.

These requirements ensure that candidates are well-equipped to handle both technical issues and operational tasks effectively.

• Meaningful work in an award-winning startup with the opportunity of creating real impact
• Flexible work environment (e.g. office hours) with a focus on results
• An international work environment
• 10 minutes walk to MRT Samyan station and BTS Silom station

We are seeking a dedicated and skilled individual to join our team as a Technical & Operations Support Specialist at Hydroneo. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and a proactive approach to ensuring smooth operations. If you are passionate about providing exceptional technical support, optimizing processes, and contributing to the success of a dynamic team, we invite you to apply and be a part of our innovative and supportive work environment.