Project Manager - Customer Experience & Digital Processes

Gram Group is manfucaturer of industrial scales focused on making advanced weighing technology more accessible and connected. We are looking for a proactive and tech-savvy Project Manager to lead cross-functional initiatives that elevate the customer journey across our digital and partner channels. This role will be instrumental in improving customer-facing programs and internal processes, ensuring seamless experiences for our distributors, end users, and partners.

• Lead the introduction and integration of third-party tools such as review platforms (e.g., Trusted Shops, Trustpilot).
• Define the vision and structure for a future warranty program that supports customer trust and satisfaction, preparing the groundwork for implementation in the coming year.
• Create, unify and scale our Premium Partner Program across multiple markets.
• Improve the distributor onboarding process with a focus on clarity, speed, and digital enablement.
• Collaborate with marketing, sales, IT, and operations to drive consistent customer touchpoints.
• Identify and implement digital solutions to support customer-centric workflows.
• Monitor KPIs related to customer satisfaction, partner engagement, and onboarding efficiency.

• Proven experience in project management, preferably in a digital or customer experience context.
• Strong understanding of B2B or B2B2C environments.
• Familiarity with tools like Odoo, review platforms, CRM systems, Woocommerce, automation tools and digital workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset and data-driven decision-making.

What do we offer?

🚀 Join a fast-growing and innovative company where your work makes a direct impact.
🌍 A dynamic, multicultural, and technology-driven work environment.
📈 Career growth opportunities – we welcome abmitious and talented people who want to develop.
💡 Work with innovative weighing technology that is reshaping the industry.

Join us in building smarter, more connected experiences for the customers and partners who rely on our technology every day.