Customer Success Intern (German speaking)

At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next generation of car ownership. Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry.

We are currently seeking a Customer Success Intern to join our team. This internship offers a unique opportunity for a student or young professional to gain hands-on experience in customer service operations, within a fast-paced and dynamic environment. At Gowago, you’ll be part of a team focused on delivering exceptional service while ensuring that our customers’ needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

• Respond to customer inquiries via email and phone, ensuring timely and effective solutions.
• Assist customers with understanding our products and services, addressing their specific needs.
• Maintain accurate records in our CRM system, documenting customer interactions and issues.
• Support the Customer Success team with various administrative tasks related to customer satisfaction.
• Learn and adapt quickly to our products and services, as well as the contracts that bind them.

Requirements:

• French mother tongue (Essential)
• Fluent in English (Required)
• Previous experience in direct customer contact (e.g., in gastronomy, hospitality, hotline, retail, etc.).
• Available for 80-100% workload.
• Strong communication skills and the ability to manage customer expectations.
• Good note-taking skills, and attention to detail when documenting interactions in the CRM system.
• Ability to work independently, show initiative, and remain proactive.
• A positive attitude, energy, and willingness to embrace the start-up atmosphere.

Good to Have:

• Conversational knowledge of French
• Conversational knowledge of Italian
• Previous experience working with CRM systems.
• Knowledge of car ownership and enthusiasm for cars is a plus.

• A 12-month internship opportunity with a fast-growing company.
• A great learning environment where you can develop customer success skills.
• Collaborative, start-up vibes and a supportive team.
• Convenient location in downtown Zurich.
• Gain valuable exposure to a wide range of customer-facing responsibili