Customer Success - Customer Escalation Intern (German-Speaking)

At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next generation of car ownership. Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry.

We are currently seeking a Customer Success - Customer Escalation Intern to join our team. This internship offers a unique opportunity for a law student or paralegal to gain hands-on experience in customer escalation, legal processes, and CRM management within a fast-paced and dynamic environment. At Gowago, you’ll be part of a team focused on delivering exceptional service, while ensuring that our customers’ needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

Location: Downtown Zurich
Job Type: Internship (12 months)
Working Hours: Monday to Friday, 9 AM to 6 PM
Availability: 80-100%

• Handle customer inquiries via email and phone, addressing their needs and managing escalations professionally.
• Analyze and resolve customer issues related to our complex products and services, ensuring clear communication.
• Document all customer interactions in our CRM system, ensuring all relevant details are recorded accurately.
• Pre-draft legal responses and collaborate with our legal experts, to ensure compliance with the Swiss consumerism legal framework before finalizing and communicating resolutions.
• Collaborate with different parties, to ensure efficient case solving
• Work on the legal aspects of customer cases, providing support where contractual obligations and terms are concerned.

Requirements:

• German mother tongue (Essential)
• Fluent in English (Required)
• Ongoing law degree or a background in paralegal studies.
• Available for 80-100% internship.
• Strong communication skills, with the ability to handle customer escalations calmly and professionally.
• Strong attention to detail, especially when documenting interactions and handling legal aspects.
• Basic knowledge of the Swiss consumerism legal framework is essential.
• Ability to manage multiple tasks and prioritize customer needs.
• Self-motivated, dedicated, and able to work independently in a fast-paced, start-up environment.

Good to Have:

• Conversational French (Preferred)
• CRM experience (Preferred)
• Knowledge of car ownership and a passion for cars.

What We Offer:

• A 12-month internship, with the opportunity to develop your career in customer success and legal support.
• A collaborative, start-up atmosphere with supportive colleagues.
• Opportunity to gain hands-on experience in customer escalations, legal processes, and CRM use.
• Exposure to a diverse and dynamic work environment.
• A central location in downtown Zurich.

If you're a law student or paralegal looking for an exciting opportunity to gain experience in customer success and legal customer escalation, apply now!

If you're a law student or paralegal looking for an exciting opportunity to gain experience in customer success and legal customer escalation, apply now!