IT Service Management

DBServices helps to design, develop and support digital platforms for large and mid-sized companies in ITC, Banking, Retail, Government, Health, and other industries in Europe and Americas.

• Manage service operations, including service element management, catalog maintenance, and escalations, ensuring business needs are met.
• Implement and oversee process standards, performance indicators, and policies.
• Optimize service management frameworks and support multi-vendor environments.
• Contribute to planning, budgeting, and aligning IT service management processes with business goals.
• Advise business management on IT services and solutions, ensuring customization and lifecycle management.
• Maintain the service catalog and ensure data security protocols are followed.
• Coordinate tests, manage infrastructure installations, updates, and change-release processes.
• Resolve IT service issues and provide 2nd-level user support, including coaching and training.
• Implement knowledge management practices and stay updated on IT industry trends.

• A minimum of 3 years of experience in IT Service Management.
• Strong knowledge of infrastructure, applications, and PC hardware lifecycle management.
• Fluency in English is mandatory.

At DBSPT you will find:
A collaborative environment, with sense of community
The opportunity to meet people from different countries and cultures;
Personal and professional development program with full access to the Alura courses platform.