Marketing Services

CPM International

1001-5000

Spain

**Via** is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. In the Flanders region, they operate a micro mobility service in for DeLijn, the Flemish public transport operator.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic **Customer Support Agents** fluent in **Flemish** to join our dynamic team.

In this role, you will provide end-to-end customer support to our drivers and passengers via telephone, email and/or digital channels as required, ensuring that all issues and needs are correctly logged in and managed, ensuring our customers feel understood and supported under all circumstances and that all issues, questions and concerns are fully addressed and followed through until resolution.

## Tasks

**_What you’ll be doing?_**

*   **Positive Interactions:** Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
*   **Keep Records Updated:** Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
*   **Support Our Community:** Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
*   **Achieve Goals:** Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
*   **Live Our Values:** Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

## Requirements

**_What skills & experience you’ll bring to us?_**

*   **Fluent Flemish**: You’re confident communicating in Flemish, both written and spoken.
*   **English Communication**: You’ll be working with an international team, so you need to be comfortable in English too!
*   **Customer-First Mindset**: You love helping people and solving problems, whether it’s over the phone or by email.
*   **Tech-Savvy**: You’re comfortable with MS Office and can pick up new tools quickly.
*   **Organised & Motivated**: Even when things get busy, you stay organised and keep delivering quality service.
*   **Eligibility**: Be eligible to work in Spain.

## Benefits

**_What do we offer?_**

*   **Starting date:** October 2025.
*   **Salary:** 25.000€ gross per year.
*   **Working hours:** Full Time (39 hours per week) - rotating schedule Monday to Sunday between 7 am and 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
*   **Fully Paid Training** that optimally prepares you for your job  - 5 days duration (office-based).
*   **24 holiday days** per year on a full-time basis.
*   **Work Model:** Hybrid working model.
*   **Location:** Barcelona, Spain

**Additional Benefits:** 

*   **Employee Assistance Program** \- Free, confidential, and impartial guidance and support.
*   Option to sign-up for **Discounted Private Health Insurance.** 
*   **Referral Program:** Refer a Friend and get a Referral bonus.
*   Access to specialised **LinkedIn training courses.**
*   **Employee Benefits Club** - a wide range of exclusive perks and rewards as a valued member of our organisation.
*   Best-in-class **people engagement activities** and programs.
*   Ongoing **training and development** and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

**About us!**

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

Employee

Professional / Experienced

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. In the Flanders region, they operate a micro mobility service in for DeLijn, the Flemish public transport operator.
Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team.
In this role, you will provide end-to-end customer support to our drivers and passengers via telephone, email and/or digital channels as required, ensuring that all issues and needs are correctly logged in and managed, ensuring our customers feel understood and supported under all circumstances and that all issues, questions and concerns are fully addressed and followed through until resolution.
<h2 id="tasks">Tasks</h2>
What you’ll be doing?
<ul>
<li>Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they&#39;re resolved.</li>
<li>Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.</li>
<li>Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You&#39;ll ensure all issues and needs are logged and managed according to our processes and guidelines.</li>
<li>Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.</li>
<li>Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.</li>
</ul>
<h2 id="requirements">Requirements</h2>
What skills &amp; experience you’ll bring to us?
<ul>
<li>Fluent Flemish: You’re confident communicating in Flemish, both written and spoken.</li>
<li>English Communication: You’ll be working with an international team, so you need to be comfortable in English too!</li>
<li>Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.</li>
<li>Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.</li>
<li>Organised &amp; Motivated: Even when things get busy, you stay organised and keep delivering quality service.</li>
<li>Eligibility: Be eligible to work in Spain.</li>
</ul>
<h2 id="benefits">Benefits</h2>
What do we offer?
<ul>
<li>Starting date: October 2025.</li>
<li>Salary: 25.000€ gross per year.</li>
<li>Working hours: Full Time (39 hours per week) - rotating schedule Monday to Sunday between 7 am and 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).</li>
<li>Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based).</li>
<li>24 holiday days per year on a full-time basis.</li>
<li>Work Model: Hybrid working model.</li>
<li>Location: Barcelona, Spain</li>
</ul>
Additional Benefits: 
<ul>
<li>Employee Assistance Program - Free, confidential, and impartial guidance and support.</li>
<li>Option to sign-up for Discounted Private Health Insurance. </li>
<li>Referral Program: Refer a Friend and get a Referral bonus.</li>
<li>Access to specialised LinkedIn training courses.</li>
<li>Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.</li>
<li>Best-in-class people engagement activities and programs.</li>
<li>Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.</li>
</ul>
About us!
At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn&#39;t just a slogan – it&#39;s reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

Customer Support Agent - Flemish Speaker

Customer Service Representative - Danish Speakers (Remote - Spain)

Customer Service Representative - German Speakers

Health & Safety Manager

CPM International logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.