Customer Service Representative - German Speakers

Join CPM International, a vibrant marketing services company with a global presence in over 30 countries, as a German Customer Care representative! We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.

Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you!

What’s your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Your Experience, Our Future

• Excellent Communication: Fluent in German with exceptional grammar and spelling.
• Strong English Proficiency: Fluency in both written and spoken English
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Your Benefits Package

• Start Date: November 2025
• Hours: 39 hours/week.
• Work Schedule: We offer different schedules to match different shifts.
• Salary: €20.000-23.000 gross per year
• Holidays: 24 calendar days (pro-rata).
• Work Model: Hybrid (6 days per month at the office).
• Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
• Office Location: Barcelona (La Sagrera).

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.

Let's chat about your future at CPM International!