Customer Success Manager | Full Time (m/w/d)

Are you seeking an opportunity to make a meaningful impact and accelerate your professional growth? Then CONROO is the perfect fit for you! We’re an early-stage startup enabling efficient logistics through innovative technology, driven by our belief that bad processes waste resources.

With a team of around 20 people working from our offices in Germany and remotely, we're searching for talented individuals who share our passion for continuous learning and tackling challenges alongside our founding team.

As a Customer Success Manager, you will play a pivotal role in ensuring that our customers continue to receive exceptional service and support. You will be the primary point of contact, leveraging your project management skills to coordinate with stakeholders and enhance the customer experience.

Your impact at CONROO

• Customer Relationship Management: Build and maintain strong relationships with customers, acting as the main point of contact for them within the company.
• Provide Customer Guidance: Engage with customers to understand their business goals, pain points, and product usage and turn their feedback into actionable insights that drive targeted solutions, optimise their experience, and ensure long-term success.
• Customer Retention: Continuously monitor customer health scores and proactively reach out to address potential concerns before they arise.
• Drive Continuous Growth: Analyse feedback, monitor market trends, and conduct competitive analysis & market research to identify opportunities for product improvements and process optimisations.

Project Management:

• Coordinate efforts between internal and external teams, analyse data, develop tailored solutions, and ensure alignment between customer needs & expectations and product development.
• Ensure smooth project delivery by managing resources, identifying potential risks, and maintaining clear communication with all stakeholders.

Essential skills and experiences:

• Proven experience of at least 3 years in customer success, account management, or similar roles within a B2B environment.
• Client-facing experience in engaging with stakeholders at various levels, from technical teams to executive leadership
• Strong project management experience with the ability to manage multiple projects simultaneously and drive cross-functional collaboration to deliver solutions.
• Native German speaker is a must-have, with fluent English proficiency to ensure effective communication
• Problem-solving mindset, with the ability to identify solutions and collaborate cross-functionally. to deliver them.
• Customer-Centric Mindset with the ability to prioritise and anticipate customer needs, committed to delivering solutions that enhance satisfaction and improve the overall customer experience.
• Exceptional time management, prioritisation, and multitasking abilities

Nice-to-have skills and experiences:

• Prior professional experience in startups, consulting firms, or other fast-paced environments, particularly in logistics, business development, project management, or finance
• Ability to thoroughly understand and analyze complex client processes, systems & operations, to ensure the proper implementation of our product

Personal values and beliefs:

• A commitment to consistently raise standards by improving quality and efficiency in all aspects of work
• An independent, hands-on mindset with a 'never-stop-learning' attitude and a desire to grow alongside the team
• A strong sense of accountability, taking initiative to see tasks through to completion and proactively addressing challenges

• Gain invaluable insights into building a logistics tech start-up and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
• We foster a culture of openness, transparency, and trust, where everyone's ideas and opinions are valued and respected. All team members feel welcome and appreciated for who they are.
• We have a vibrant workspace designed to keep you motivated and inspired in the heart of Munich, Hamburg, Nuremberg, and Duisburg. Looking forward to seeing you here!
• If you're interested in working from home, we are open to discussing it to find a solution that works for everyone.
• At CONROO, we understand the importance of work-life balance. That's why we offer flexible hours and 30 days of workation to ensure that our team members can work at times that suit their individual needs and schedules.
• We love getting together as a team and making memories! Every quarter, we host fun team events, and once a year, we have an exciting off-site to build team spirit and bond with each other.
• Naturally, we also provide all the classic startup perks, including complimentary beverages, and top-notch coffee from our community barista.

We'd love to hear from you! Applying for the position is easy - just send us your resume and, optionally, a cover letter. If we think you might be a great fit, we'll set up an intro call so we can get to know each other better. We can't wait to meet you and learn more about your experience and interests!