Customer Support Coordinator

Job Title: Customer Support Coordinator
Location: Remote (Syria)
Employment Type: Full-time Employee
Department: Customer Support

About Azurreo

Azurreo is a global outsourcing partner with over 15 years of experience delivering tailored, high-performance solutions in the telecommunications sector. From strategy and design to implementation and maintenance, we manage full-cycle projects for clients across 25+ countries. With more than 250 successful projects delivered, we are a trusted name in telecom support and network services.

Join our international, remote-first team and help us redefine customer support in telecom—faster, smarter, and globally.

Position Summary

We are looking for a Customer Support Coordinator to serve as the first point of contact for client inquiries and technical issues. You will provide expert remote assistance, coordinate solutions, and ensure a seamless customer experience. This role is perfect for IT professionals seeking growth in a dynamic, global work environment.

• Respond to client inquiries via phone, email, and live chat
• Troubleshoot server configurations, software installations, and network performance issues
• Clearly communicate technical solutions to non-technical users
• Escalate unresolved issues to relevant internal teams and ensure timely follow-up
• Assist in configuring software for new customer deployments
• Maintain accurate records of support interactions in the CRM system
• Contribute to FAQs, internal documentation, and knowledge base articles
• Participate in training sessions and process improvement initiatives
• Analyze recurring support issues and recommend service enhancements

Required

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field
• 1–2 years of experience in technical support, IT helpdesk, or network support
• Experience in telecom, networking, or client-facing technical environments
• Proficient in server troubleshooting, CRM systems, and remote support tools
• Solid understanding of basic network protocols (DNS, SSL, FTP)

Preferred

• Excellent communication skills in English (written and verbal)
• Strong analytical and problem-solving abilities
• Ability to simplify complex technical issues for end-users
• Detail-oriented with the ability to manage multiple support requests
• Comfortable working across various time zones

• Remote Work – Collaborate from anywhere in Syria
• Paid Time Off & Public Holidays – Enjoy work-life balance
• Career Development – Grow within the IT and telecom sectors
• Global Exposure – Work with international clients and technologies

Submit your CV through this website. Selected candidates will be invited for a virtual interview.