Local Support Assistant

Job Title: Local Support Assistant
Location: EBC Lifestyle Hub, Tagore Lane, #05-04, S787494, Singapore
Schedule: Flexible, based on pre-scheduled appointments (Monday to Friday)
Duration: Half-day (4 hours or less) or Full-day (4 to 8 hours)

About Us:

We are seeking a dedicated and motivated Local Support Assistant in Singapore to assist with on-site interventions at the EBC Lifestyle Hub.

Job Overview:

The Local Support Assistant will be responsible for handling operational tasks on-site, ensuring smooth processes for shipments, inventory, device maintenance, and basic technical troubleshooting. This is not a full-time role but an on-demand position, with pre-scheduled interventions communicated in advance.

Shipment Assistance:

• Prepare shipments to and from the data center, ensuring proper packing and documentation.
• Track incoming and outgoing shipments, confirm deliveries, and follow up with carriers (DHL, FedEx, etc.).

Inventory Management:

• Conduct regular inventory checks for necessary equipment and supplies.
• Maintain and update inventory records, reporting any discrepancies or low stock levels.

Device Maintenance & Technical Support:

• Inspect and verify that all installed devices at the data center are functioning properly.
• Assist with the installation and configuration of new devices.
• Troubleshoot basic technical issues, such as connectivity problems or power-related concerns.

General Support & Coordination:

• Act as the on-site point of contact for support requests.
• Coordinate with internal teams and external service providers to resolve technical or logistical issues.
• Ensure clear communication regarding the status of shipments, inventory, and technical matters.

Qualifications & Requirements

• Energetic & Motivated: Proactive in handling tasks and problem-solving.
• Detail-Oriented: Ability to manage shipments, inventory, and technical troubleshooting with precision.
• Flexible Availability: Must be available for on-demand interventions, scheduled in advance (Monday to Friday).
• Proximity to Data Center: Ideally located near Tagore Lane, Singapore, to ensure quick response times.
• Technical Skills: Basic knowledge of IT infrastructure and troubleshooting.
• Strong Communication Skills: Ability to liaise effectively with internal and external teams.
• Experience: Background in administrative support, logistics, or technical roles is a plus but not required.

Ideal Candidate:

• Able to work independently with minimal supervision.
• Comfortable with flexible schedules and varying tasks.
• Strong organizational and multitasking abilities.
• Technologically savvy with a basic understanding of data center equipment and troubleshooting.

What We Offer

• A supportive onboarding process with comprehensive integration and advanced training.
• The opportunity to work with innovative technologies in an international team.
• Career growth potential within a global organization.

Interested candidates should submit their resume, qualifications, and availability. Please confirm your proximity to Tagore Lane, Singapore to ensure minimal commute time.