Customer Support Coordinator (Online)

Position Title: Customer Support Coordinator (Online)
Department: Customer Service
Reports To: Customer Support Manager
Location: 100% Remote (Based in Lebanon)
Employment Type: Full-time | Entry-Level

About Azurreo

Azurreo is a global leader in the telecommunications industry, delivering innovative solutions with a strong commitment to excellence and customer satisfaction. We are looking for a detail-oriented Online Customer Support Coordinator with an IT background to join our remote team in Lebanon.

Job Summary

As a Customer Support Coordinator, you will be the first point of contact for customers, providing technical support, troubleshooting assistance, and guidance on processes. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to work in a fast-paced, remote environment.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to server configurations, software applications, and installations.
• Provide clear guidance to customers, ensuring a smooth resolution process.
• Escalate complex issues to the appropriate teams when necessary.

Technical Assistance & Documentation

• Assist customers with installing and configuring new sites on servers.
• Maintain accurate records of customer interactions and resolutions in the support system.
• Contribute to internal knowledge bases and FAQs to improve efficiency.

Process Improvement & Training

• Identify opportunities to enhance customer support workflows and suggest improvements.
• Support training initiatives for new team members.
• Stay up to date with product updates and industry best practices.

Reporting & Analysis

• Track and analyze customer support metrics to identify trends and areas for improvement.
• Provide feedback to management on recurring customer issues.

Qualifications & Skills

• Education: Bachelor’s degree in IT, Business, Communications, or a related field (preferred).
• Experience: 0-2 years in customer support, technical support, or a similar role.
• Technical Skills: Basic knowledge of server configurations, software applications, and troubleshooting.
• Tools & Software: Experience with CRM systems, customer support software, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Excellent verbal and written communication skills in English (French is a plus).
• Problem-Solving: Strong analytical skills with the ability to resolve issues effectively.
• Soft Skills: Highly organized, detail-oriented, and customer-focused.
• Flexibility: Willingness to work outside standard hours if required.

What We Offer

• Competitive salary
• Paid time off and holidays
• Professional development and career growth opportunities
• A dynamic and supportive remote work environment

If you’re excited about joining a global leader in telecommunications and passionate about delivering outstanding customer support, we’d love to hear from you!