Technical Service Administrator

ZOLL Medical Corporation, an Asahi Kasei Group company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, fluid resuscitation, and therapeutic temperature management, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims in need of resuscitation and acute critical care. ZOLL is headquartered in Chelmsford, Massachusetts.

Job Overview

You will be responsible for processing of service contracts and scheduling planning maintenance for customers, quotations for internal and external customers, generating and modifying customer quotes as requested by the Service Business Development team.

Whilst the role is primarily focused on administrative tasks, there will be some crossover into the Technical Helpdesk team, including but not limited to providing support for technical queries for customers and accurate entry of customer reported complaint details into claim tracking system.

This is an in office position in Runcorn

• Working hours – (09.00 – 17:00)
• Processing and scheduling of service contracts
• Customer quotations for parts, repairs, contracts and Technical Training
• Raising of purchase orders
• General credit and invoice inquiries
• Lead generation/handover for potential Service Contract customers
• Attend courses – Further Development
• Basic level of Technical support for customers
• Undertaking any other duties and tasks which are reasonably required by management.

• Strong IT systems knowledge and experience, preferably Oracle
• Ability to work under own initiative
• Pro-active work attitude
• High level of computer literacy, and must have strong experience of using MS Word, Excel and Outlook;
• Ability to set priorities and work under pressure to ensure that deadlines are met
• Must have great administration and organisational skills to always manage workload in an effective and controlled manner
• Good clear spoken and accurate written English skills
• Must be a team player, with a “can-do” attitude who is happy to assist colleagues and “pitch-in” to get the job done.