Software Implementation Specialist

zetcom is a global market leader for cultural institutions (museums, private collections and archives). More than 1,100 customers in 30 countries use our configurable and customizable software (SaaS) to record cultural heritage and manage daily business. They are taken care of by our headquarters in Switzerland as well as our offices in Germany, France, Spain, Finland, USA, and our worldwide partners. zetcom celebrated its 25th anniversary in 2023 with its 100 employees.

Our North American team is working with prestigious institutions, private collections, corporate archives and well-known brands, implementing our software according to our clients’ requirements. The team is looking for a technical expert to support our projects, team members, and clients. This is a great opportunity to join a growing team, help shape the direction of the North American branch of zetcom and foster our client base, with the full backing and support of our European headquarters.

To join our remote team, we are looking for a permanent, full-time, U.S. resident (ideally in Merrimack Valley, NH/Northeast, MA) Software Implementation Specialist.

The software implementation specialist works under the direction of the Project Managers to define and implement client-specific configuration of our software and to implement data exports and reports in our clients’ applications. The implementation specialist is an expert on data structures, application configuration, and export templates, as well as analyzing and understanding client data to prepare for data migration. The position reports to the Head of Projects & Services in North America, with a strong connection to the zetcom specialist teams in Europe, who provide technical oversight, procedural guidance and training.

Position Responsibilities

• Consults with Project Managers and Solution Experts and validates specifications and solutions
• Configures data structures and user interfaces for client-specific applications
• Implements exports in various formats (Excel, Word, XML, CSV, HTML, etc.)
• Completes dataset analysis and supports data pre-processing for migration purposes (SQL)
• Performs quality assurance testing and preparation for client UAT
• Expertly trains clients (May involve occasional travel)
• Performs technical support and troubleshooting
• Takes on additional responsibilities as assigned

Your Qualifications

• Training from a college or technical school in computer science, engineering, information technology or related field and 2 years of experience in a similar role or the equivalent combination of education and experience
• A general background in Information Technology, as a consultant, developer, database specialist or equivalent (SQL is a bonus)
• Attention to detail, structured way of working, reliability, and strong connected thinking
• Ability to recognize and call out potential conflicts and edge cases and proactively suggest solutions to the team
• Self-starter and fast learner with determination to implement great solutions for customers
• Exceptional communication skills (written and spoken). Proficient or native English speaker required, other languages are a bonus (French, German)
• Knowledge of and experience working with cultural data (not required, but is a bonus). Ideally museums, galleries, archives and/or libraries

What zetcom offers

• Competitive salary and benefits commensurate with your experience
• Employer subsidized health, dental, and vision
• 401K with employer match after one year of employment
• Paid time off – vacation and sick time
• Paid holidays
• Maternity and Paternity leave
• Short- and long-term disability
• Computer equipment provided for remote office
• Flexible, remote model with possibility for meetings in co-working space
• International team and diverse culture
• Amazing worldwide customer base with unique collections
• An opportunity to contribute to the growth and development of zetcom North America

As an international company with strong and long-standing roots in the cultural sector, we value, support and celebrate human diversity, cultural differences, personal views and people of all origins and backgrounds. zetcom does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also expect this commitment from our employees and partners.

Are you ready to help the team make an impact? We look forward to receiving your resume and cover letter. If you have any questions, feel free to reach out to us!