Technical Support Specialist 60% - 100%
Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.
The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.
Key Responsibility:
Advanced Issue Resolution:
Mentor Junior support agents.
Customer Escalations:
Knowledge:
Advanced Technical Skills:
In-depth knowledge of hardware, software, and network configurations.
Product/Service Configuration:
Understanding of integration with other systems and applications.
Problem Analysis:
We are looking forward to hear from you.
Our mission is to create the most amazing payment and checkout experience through technology, customer driven design and outstanding customer experience.