Danish-speaking Customer Service Agent

Employee

Other

Come and join our journey!

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, we will teach you everything!

Tasks

As a Customer Service Agent, you will be the first point of contact for our players though live chat, email, and phone calls delivering the best possible experience.

You will:

Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
Identify and support players in any difficulties they might encounter
Provide explanations to customers about products/site/policies/ promotions, etc.
Update customer account/details with necessary information when needed
Understand, guide, and support players in Responsible Gambling
Collaborate with our Fraud and payments team in customer queries
Understand AML and report any suspicious activity

Requirements

We want you to:

Be a fluent or native Danish speaker with a C1 level of English, both spoken and written
Be flexible and willing to work on a shift basis
Have experience working with customers, listening to their needs, and providing the best solutions
Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players
You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
Be an individual who is open to constructive feedback
Be a team player that can also work independently